Global Air Logistics Operational Key Account Manager

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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This role is crucial for the success of our OKAM team, requiring a dynamic leader with a strong operational background. The OKAM Team Lead will play a key role in transitioning our current OKAM organization to the future-state organization. The Global OKAM Team Lead is responsible for leading our team of Global and Network OKAMs as well as dotted line our National OKAMs within their respective MA-C. The National OKAMs will thus be technically managed by them, just like the Global and Network OKAMs, ensuring exceptional service delivery to key accounts by adhering to global standards, driving efficiency, fostering collaboration across functions, and supporting team development to optimize account management.

## How you create impact

- Drive the transformation from the current organization to the future-state organization.
- Ensure adherence to latest RACI as well as Global OKAM framework (Standard, procedures and processes) ensuring global consistency.
- Contribute to the assessment and allocation of key accounts within the MA-C, ensuring the right fit between OKAMs and accounts.
- Oversee the effective allocation of resources, ensuring each OKAM can successfully manage multiple accounts.
- Ensure seamless integration between Air and Sea Logistics, having our OKAMs representing both equally • Promote effective collaboration between OKAMs and the Operational Key Account Specialist (OKAS) team to maintain a lean and efficient operational structure.
- Provide inspired leadership and manage the OKAM team, fostering professional growth and collaboration.
- Support the OKAM team in collaborating closely with other logistics functions to ensure cohesive service delivery across all customer touchpoints.
- Conduct performance evaluations and provide feedback to team members.
- Ensure all OKAMs participate in the OKAM Training Academy and other relevant training programs to stay current with company and industry standards as well as best practices.
- Encourage ongoing professional development and skills enhancement within the team. • Oversee daily operations to ensure smooth and efficient processes, providing operational excellence
- Optimize account management processes to ensure efficiency, scalability, and alignment with customer needs.
- Serve as escalation point.
- Addressing any challenges that may impact the team's effectiveness to local Global OKAM Managers
- Collaborate with management to set budgets and implement cost-saving strategies.

## What we would like you to bring

- Proven leadership and team management skills, with a track record of developing high-performing teams
- Excellent organizational and problem-solving abilities, with a focus on process optimization and efficiency
- Strong communication and interpersonal skills, with the ability to build relationships and collaborate across functions
- Commitment to professional development and continuous learning
- Team leader and team player. Energetic leadership personality, excellent communicator, networking and presentation skills, highly pro-active, fast acting, supportive and self-motivated.
- Project minded, project management and coordination skills.
- Goal oriented and able to work under pressure.
- Open minded and willing to learn.

## What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.