Operations Manager

Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Job Description

Lead. Inspire. Elevate the Guest Experience.

Avani Living Queen's Wharf Residences is seeking an experienced and energetic Operations Manager to help shape the future of one of Brisbane's most exciting lifestyle destinations.

Working closely with the General Manager, you'll lead daily hotel operations, inspire high-performing teams, and deliver exceptional guest experiences across Front Office, Housekeeping and Maintenance. This is a hands-on leadership role for someone who thrives in a fast-paced environment and enjoys balancing guest service excellence with strong commercial outcomes.

Key Responsibilities Include:

- Lead, coach and inspire our Front Office, Housekeeping and Maintenance teams to create memorable guest experiences and maintain exceptional property standards.
- Provide operational leadership across all areas of the hotel, ensuring a seamless guest experience and high service standards.
- Oversee daily hotel operations, including rotational management roster coverage, with flexibility to work weekends and evenings as required.
- Lead hotel operations during peak trading periods, ensuring teams are well supported and service delivery remains exceptional.
- Drive guest experience and service excellence by proactively managing guest feedback, resolving issues, and implementing continuous improvements.
- Support brand activations, property events, and special initiatives to enhance guest engagement and property performance.
- Drive a positive and engaged workplace culture through effective coaching, mentoring, and development of team members.
- Monitor property performance, presentation, and profitability, ensuring all areas meet company standards and financial targets.
- Drive hotel profit and expense management by monitoring budgets, controlling costs, and maximising revenue opportunities.
- Conduct regular financial reviews, including P&L analysis, to support strong commercial outcomes and owner returns.

Qualifications

Successful candidates will have:

- Previous experience in a hotel Department Head, Operations Manager, or senior operational leadership role within a hotel environment.
- Strong leadership and communication skills, with the ability to inspire, coach, and develop high-performing teams.
- Proven ability to manage budgets, control costs, support financial performance, and achieve operational targets.
- A strong understanding of hotel operations, guest service delivery, and commercial performance.
- A passion for hospitality and a commitment to delivering outstanding guest experiences.
- Professional presentation and a proactive, hands-on approach to problem-solving.
- Flexibility to adapt to a dynamic hotel environment and changing operational requirements.

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits:

- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.  
- NIB Insurance discounts  
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.