About this role
Title: Siebel Techno Functional Consultant
Location: India
Education: Bachelor’s Degree
Experience Level: 10+
Key Responsibilities:
- Strong analytical and troubleshooting skills with the ability to identify and resolve complex
- application and operational issues.
- Ability to quickly learn and understand Sleep Number business processes across multiple
- domains, including Order Management, Payments, Fulfillment, and Customer Service.
- Experience working with Fusion applications, JSON payloads, and data integrations.
- Ability to analyze payloads and apply Sleep Number business process knowledge to investigate
- and resolve SIQ, PET, and Web Order incidents.
- Working knowledge of Linux operating systems and related support activities.
- Strong understanding of Oracle Siebel architecture, business processes, and core
- functionality. Experience supporting customer data management and privacy-related processes
- is highly desirable, particularly for CCPA fulfillment and Siebel operational support.
Siebel Operations Support
- Responsible for supporting Oracle Siebel operational processes, including executing, monitoring
- and troubleshooting Sleep Number's scheduled jobs and batch processes. This role ensures all
- jobs complete successfully and efficiently across various execution frequencies.
- Siebel Incident Management (L1.5 to L2)
- Manage and resolve Oracle Siebel incidents across multiple business domains, including Order
- Management, Payments, and related functional areas. The resource will perform
- troubleshooting and deliver timely resolutions in accordance with established SLAs.
- SIQ/PET/Web Order Incident Management (L1.5 to L2)
- Handle incidents related to SIQ, PET, and Web Orders, which are customer-facing applications
- with stringent SLA requirements. Responsibilities include troubleshooting and resolving issues
- impacting customer orders, account information, and product availability within the SIQ
- ecosystem. This area generates over 100 incidents per month.
- CCPA Request Management
- Manage end-to-end CCPA fulfillment requests, ensuring compliance with customer data privacy
- requirements and legal obligations. This includes processing requests such as Do Not Call, Do
- Not Market, and other privacy-related actions within required SLA timeframes. This workload
- averages more than 50 requests per month.