Senior Claims Support Officer

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# Primary Details
Time Type: Full time

Worker Type: Employee

Provide general administration support to QBE Recoveries including credit control management, system administration, and financial administration

Key Responsibilities:

- Process claims amendments and maintain accurate claim records
- Complete claim lifecycle administrative tasks, including claim updates, file transfers, closures, reopen requests, and ownership changes.
- Review and action correspondence received through shared mailboxes and ensure documentation is attached and recorded accurately across all applicable systems.
- Process recovery-related transactions, including receipts, excess recoveries, uninsured loss recoveries, fees, and settlement payments.
- Support file maintenance activities to ensure claims are compliant with business requirements and data quality standards.
- Monitor and action assigned work queues, diaries, and administrative tasks within agreed service levels.
- Conduct quality checks to ensure system updates have been successfully completed and reflected across all required platforms.
- Identify and escalate system issues, process gaps, or claim discrepancies impacting claim administration activities.
- Assist with portfolio cleanup, backlog reduction initiatives, and operational projects as required.
- Maintain compliance with internal procedures, audit requirements, and regulatory obligations.
- Collaborate with Recoveries Specialists, Team Leaders, and other stakeholders to support efficient claim management and recovery outcomes.

Required Education

• Bachelor's Degree or equivalent combination of education and work experience Required Experience

• 3 years relevant experience

Preferred Competencies/Skills

• Proficient verbal and written communication skills • Proficiency in MS tools • Customer service focus • Attention to detail • Administration and Organization skills • Ability to interpret relevant regulatory legislation • Ability to Multi-task • Customer service skills • Presentation and communication skills • Problem solving and analytical skills • Good organizational skills • Good administrative mindset with a team player attitude • Ability to quickly master the • use of multiple IT systems • Strong interpersonal communication skills • Ability to action a certain request without definite instruction • Ability to convey pros and cons of uncertain request and immediately escalate to eliminate possible risk • Contribute to action plans on how to further improve the process • At least 1-2 years in a similar role • Preferably, college graduate • Preferably having experience supporting a debt collections administration team • Experience in administrative support role Preferred Experience • Preferably having experience supporting a debt collections administration team Preferred Knowledge • Basic knowledge on customer service • Knowledge in Insurance Processing is preferred • Fundamental knowledge of compliance requirements of debt collection industry QBE Cultural DNA • Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: •We are customer-focused •We are technical experts •We are inclusive •We are fast-paced •We are courageous •We are accountable •We are a team •All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer • To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer • The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:
Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.