About this role
Responsibilities:
- Monitor and evaluate V-KYC Audit (70+ per day) to ensure quality standards are met.
- Expertise in VKYC audit and review process
- Identify areas of improvement and provide actionable feedback to agents.
- Prepare and share weekly/monthly quality reports.
- Collaborate with training and operations teams to implement process improvements.
- Conduct calibration sessions, quality sessions, dip checks,TNI to ensure consistency in evaluations.
- Assist in updating quality guidelines and audit forms based on business needs.
- Prepare dashboards and review performance metrics regularly.
Skills & Requirements:
- 1–3 years of experience in a QA role, preferably in fintech or banking.
- Strong analytical and communication skills; fluency in Hindi and English is a must.
- Graduation in any stream.
- Attention to detail and a proactive approach to problem-solving.
- Familiarity with QA tools, CRM systems, and dashboard preparation.
- Strong knowledge of Excel is a must.
- 7-day working shift with one Fixed week off.