Customer Service Representative (Outbound) I Freshers and Career Shifters

About Asiacruit

At Asiacruit, we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality Philippine-based talent for both local and global markets.

About the Role

We’re looking for a Customer Service Representative (Outbound) to contact customers, answer questions, provide helpful information, and support a positive customer experience. This entry-level opportunity is open to fresh graduates and career shifters who are ready to build communication and customer service skills.

In this role, you’ll make outbound calls to customers or prospective customers based on campaign needs. You’ll listen to their questions, share accurate information, document each interaction, and follow established call guidelines. Depending on the campaign, calls may involve customer follow-ups, service updates, appointment reminders, feedback requests, or other customer care activities.

The ideal candidate is comfortable speaking with people by phone, open to coaching, and able to stay professional and focused while handling a high volume of calls. Previous customer service experience is welcome but not required.

Responsibilities

- Make outbound calls to customers or prospective customers using approved contact lists and call guidelines.
- Provide clear, accurate information about services, products, processes, or customer requests.
- Follow up with customers regarding inquiries, service updates, appointments, feedback, or other campaign-related needs.
- Listen actively to understand customer questions, concerns, and requirements.
- Respond to customer questions professionally and work toward a helpful resolution.
- Follow call scripts, procedures, privacy requirements, and quality standards while keeping conversations natural and courteous.
- Confirm and update customer details when appropriate and permitted.
- Record call outcomes, customer feedback, and follow-up actions accurately in the designated system.
- Escalate complex questions, complaints, or requests to the appropriate team or supervisor.
- Meet assigned expectations for call activity, quality, attendance, and customer experience.
- Participate in training, coaching sessions, and team meetings to build product knowledge and improve call skills.
- Protect customer information and follow company policies and applicable data privacy practices.
- Maintain a positive, patient, and professional approach throughout each customer interaction.
- Support other customer service and campaign activities as needed.

Qualifications

- Open to fresh graduates, first-time job seekers, and career shifters.
- Previous customer service, call center, sales, or phone-based experience is an advantage but not required.
- Strong spoken English communication skills and a courteous phone manner.
- Comfortable making outbound calls and speaking with a range of customers.
- Good listening skills and the ability to understand and respond to customer needs.
- Willingness to learn call procedures, campaign information, and customer service tools.
- Receptive to feedback and able to apply coaching to improve performance.
- Patient, dependable, and professional when handling questions or challenging conversations.
- Organized and detail-oriented when entering information and documenting call outcomes.
- Able to follow instructions, scripts, policies, and quality standards.
- Comfortable working toward call activity, attendance, and service quality goals.
- Basic computer skills and familiarity with email, web applications, or customer databases.
- Able to manage time effectively and work collaboratively with a team.
- High school diploma or equivalent required; additional education is a plus.

Why Join?

- Start or transition into a customer service career, with training and coaching to help you build confidence.
- Develop valuable communication, active listening, problem-solving, and customer care skills.
- Gain hands-on experience using customer service tools and following professional call practices.
- Work with a supportive team focused on helping customers and delivering quality service.
- Build a foundation for future opportunities in customer service, contact center operations, or related roles.