About this role

Location: Noida Experience: 7–12 Years Department: D2C / E-commerce Employment Type: Full-time
### About the Role
We are looking for a Head of Marketplace to lead and scale our marketplace business across platforms such as Amazon, Flipkart, Myntra, Nykaa, Meesho, and other relevant marketplaces . The role will own marketplace growth, revenue, profitability, visibility, and overall performance while also leading and managing the E-commerce Executive team . The ideal candidate should be commercially driven, data-oriented, and experienced in building marketplace strategies while managing a high-performing team.
### Key Responsibilities

Marketplace Growth & Strategy

- Own the overall marketplace business and growth strategy across relevant platforms.
- Drive revenue, profitability, orders, conversion, traffic, and market share across marketplaces.
- Develop and execute marketplace-specific growth plans, including promotions, campaigns, pricing, and visibility.
- Identify new marketplace opportunities and drive expansion into relevant platforms.
- Monitor competitor pricing, assortment, promotions, and marketplace trends.

Business & Performance Management

- Own key marketplace KPIs including GMV, revenue, margins, ROAS, conversion rate, AOV, returns, cancellations, and inventory health .
- Analyse marketplace performance and identify opportunities to improve sales and profitability.
- Prepare regular business reviews, forecasts, and performance reports for senior management.
- Work closely with finance, supply chain, marketing, creative, and product teams to improve marketplace performance.

Team Leadership

- Lead, mentor, and manage the E-commerce Executive team responsible for day-to-day marketplace operations.
- Set clear goals, KPIs, and priorities for the team.
- Review team performance and ensure timely execution of marketplace activities.
- Build processes and SOPs for catalogue management, promotions, inventory, pricing, and marketplace operations.
- Train and develop team members to improve their marketplace knowledge and performance.

Marketplace Operations

- Ensure accurate and timely product listings, catalogues, pricing, inventory, content, and promotions across platforms.
- Work with marketplace account managers and platform partners to resolve operational and business issues.
- Monitor account health, ratings, reviews, returns, cancellations, and customer experience.
- Ensure marketplace campaigns and promotional activities are planned and executed effectively.
- Identify operational gaps and implement processes to improve efficiency.

Marketing & Growth

- Collaborate with performance marketing teams on marketplace advertising and media plans .
- Optimise marketplace ads and promotional spends to achieve business and profitability targets.
- Plan and execute major marketplace events and sale periods.
- Work with creative and content teams to improve product visibility and conversion.

Requirements

- 7–12 years of experience in Marketplace Management, E-commerce, D2C, or a similar role.
- Strong hands-on experience managing marketplaces such as Amazon, Flipkart, Myntra, Nykaa, Meesho , etc.
- Proven experience in growing marketplace revenue and profitability .
- Strong understanding of marketplace advertising, promotions, catalogue management, pricing, and inventory.
- Experience managing and mentoring a team, preferably including E-commerce Executives/Marketplace Executives .
- Strong analytical skills with good understanding of marketplace dashboards and performance metrics.
- Excellent Excel/Google Sheets skills; experience with analytics and reporting tools is a plus.
- Strong communication, stakeholder management, and problem-solving skills.
- Ability to work in a fast-paced environment and take complete ownership of business outcomes.