Studio Lead - Creative Operations

## About Rocketium
Rocketium is an AI Creative Studio that helps global brands scale their marketing content production with speed, efficiency, and consistency. Most marketing teams struggle with repetitive creative work: resizing, versioning, and ensuring every asset meets brand or retailer requirements. These tasks slow down campaigns and drive up costs.
Our AI Studio combines AI agents, expert supervision, and design SaaS. Upload a production brief, and AI Agents — tuned to your brand — gather assets, pull design templates, apply channel best practices, and generate entire campaigns in minutes. Our experts review outputs, fine-tune the AI, and offer design services at a fraction of traditional agency costs.
Brands like Amazon, Colgate-Palmolive, Kohler, and Omnicom Group use Rocketium to reach broader audiences and grow digital sales.

## What you'll do
As a Studio Lead - Creative Operations, you will be responsible for ensuring that customer briefs are delivered on time, at a high quality bar, and with a consistently positive customer experience.
You will work closely with Account Managers, Art Directors, Designers, Motion Designers, Creative Strategists, and Product teams to ensure smooth execution of projects across multiple customer accounts. This role sits at the intersection of creative delivery, customer communication, talent planning, and operational excellence.
Your focus will be ensuring that every creative brief is understood correctly, staffed appropriately, executed smoothly, and delivered successfully.
In this role, you will manage:
Brief & Delivery Management - Own project delivery from brief intake to final execution, ensuring requirements, timelines, and expectations are clearly aligned. - Coordinate across creative teams to keep projects on track and proactively manage risks and dependencies.
Customer Communication - Serve as the primary operational point of contact for active projects. - Lead project discussions, reviews, and stakeholder updates while managing customer expectations.
Escalation Management - Take ownership of delivery escalations and identify root causes. - Develop and execute recovery plans in partnership with Account Managers and creative teams.
Creative Operations & Process Improvement - Identify workflow bottlenecks and implement improvements across briefing, reviews, feedback loops, and resource allocation. - Partner on implementation and rollout of process changes designed by solution engineering
Talent Coordination - Support resource planning and workload balancing to ensure projects are staffed effectively. - Work with creative leads to align the right talent to the right work.
Metrics & Reporting - Monitor delivery performance, turnaround times, project health, and operational metrics. - Monitor and report delivery performance, flagging recurring escalations for review

## Who you are
- 7-12 years of relevant experience in creative delivery, production, operations, or project management roles. - Experience managing creative projects in fast-paced environments where quality, speed, and scale matter. - You have worked in roles such as Creative Producer, Senior Creative Producer, Integrated Producer, Creative Delivery Lead, Studio - Manager, Production Lead, or similar. - Understanding of how digital content is produced, reviewed, and delivered across multiple channels and stakeholders. - Comfortable balancing customer expectations, creative quality, timelines, and operational efficiency. - Experience working in digital agencies, creative agencies, content studios, performance marketing agencies, e-commerce agencies, creative production companies, or in-house brand teams. - You are highly organised, proactive, and skilled at navigating ambiguity and changing priorities. - You use data, process thinking, and strong communication skills to solve problems and improve outcomes.
Bonus points if you have: - Experience supporting performance marketing or digital advertising campaigns. - Exposure to e-commerce content production, Amazon content, or content localisation workflows. - Experience scaling creative production across multiple brands, markets, or channels. - Familiarity with AI-powered tools and AI-assisted creative production workflows.

Beyond the pay-cheque:

- 🌴 Unlimited leave policy: We mean it. Time off is important, and we trust you to take it when you need it.
- 💪 Physical & mental wellness: We’ve partnered with Cult.Fit to sponsor/subsidize your fitness and therapy goals. Your well-being matters as much as your wireframes.
- 🏥 Comprehensive health cover (OPD included): For you and your close ones - spouse, kids, and parents.
- 📚 Learning budget: Conferences, design tools, masterclasses - if it helps you grow, we’ll support it.
- 🥗 Meals & munchies: Good food = better ideas. We keep our pantry and plates full.

Good reads:

- Learn about our culture (https://culture.rocketium.com/culture/code)
- What our team members are saying about Rocketium on Glassdoor (https://www.glassdoor.co.in/Reviews/Rocketium-Bengaluru-Reviews-EI_IE1918018.0,9_IL.10,19_IC2940587.htm)
- Product Walkthrough (https://www.youtube.com/watch?v=PFf9pYlb2Lo)