Senior Design Researcher B&PB

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Senior Design Researcher, you will help teams make confident, evidence-led decisions by building a deep understanding of customer needs, behaviours and experiences. You will autonomously lead end-to-end qualitative and quantitative research across complex digital products, services and customer journeys. This includes bringing together existing research, customer insights and analytics; identifying evidence gaps; defining research priorities; and delivering new research as products and services evolve. Within the Business & Private Banking business unit, you will establish and continuously maintain the evidence baseline across existing SCFE (Single Customer Front End) App, Web and ETB (Existing To Bank) research, analytics and new learning. You will identify where web behaviours and decision risks differ from mobile, and ensure research addresses the needs of personal, business and commercial customers. Working as an embedded research partner within a multidisciplinary team, you will connect insights across channels, customer segments and programmes to inform experience strategy, roadmaps, information architecture, propositions and interaction design. You will balance strategic research with rapid, tactical validation, ensuring teams can learn continuously without duplicating existing research or relying on assumptions. You will translate evidence into clear opportunities, decisions and recommendations that improve customer outcomes and reduce delivery risk. As a senior craft practitioner, you will also coach others, strengthen research capability and contribute to the ongoing development of the Design Research practice.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: 839 Collin street Docklands VIC 3008
Work Hours: Full Time (40 Hours/Weekly)

What will your day look like?

As a Senior Design Researcher, you will:

• Lead and develop all aspects of the research cycle from scoping to method selection, analysis and presentation to Experience Designers and Product Owners
• Advocate for the voice of the user by providing insights on customer needs, goals and behaviours.
• Work with the team to help ANZ understand what our customers think, feel, decide, need and do.
• Work in collaboration with different squads in a fast-paced setting; providing guidance, expertise and support in the planning and execution of research and identifying the most important propositions to deliver customer and business value.
• Bring a strong understanding of best practice proposition and design research frameworks, methodologies and standards to generate and evaluate concepts and prototypes that are highly desirable to customers.
• Be all hands-on deck running the entire end to end research process to help generate and evaluate our new propositions; managing supplier and stakeholder relationships; proactively identifying key themes, trends and best practice; developing impactful reports and presentations and storytelling.
• Be risk savvy and monitor and implement research governance and risk processes in line with best practice and ANZ policy.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Demonstrated experience in conducting generative and evaluative design research; qualitative and quantitative research, and translating research insights into solid design solutions.
• Proven understanding, knowledge and experience working with Accessibility standards and how this might be applied to both web and mobile platforms.
• Domain or segment knowledge relevant to digital supported by an understanding of technology used to deliver digital experiences e.g. web (HTML/JS frameworks) and mobile (iOS/Android).
• An end-to-end appreciation of the customer journeys we will be working on.
• Experience delivering and collaborating with others in an agile environment.
• Practical experience across various research strategies throughout the project lifecycle, from conception to launch and ongoing optimisation.
• Research techniques across a variety of qualitative and quantitative methods including surveys, interviews and testing.
• Experience in facilitating user research sessions, in person and remotely.
• Strong stakeholder management experience, with a track record of translating vague stakeholder needs into research methodologies.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 124709 .

Job Posting End Date

13/10/2026, 11.59pm, (Melbourne Australia)