About this role

Job Summary/Main Purpose

The Head of Business Support leads business support functions across the organization through analytics, reporting, planning, stakeholder management, and operational excellence.

Main Responsibilities

Business Analytics & Reporting

- Lead data analytics initiatives utilizing Power BI, Excel, SharePoint and other applications.

- Prepare and enhance periodic reports for executive management.

- Develop integrated data solutions aligning cross-functional reporting requirements.

- Support planning and budget cycles through data collection and reporting.

Strategic Planning & Business Support

- Lead strategic alignment across projects supporting organizational goals.

- Introduce innovative methods and process improvements.

- Manage the movement of information between business leaders and executive management.

Leadership & People Management

- Lead, coach and motivate team members.

- Drive SMART KPIs, development and performance management.

- Direct staff recruitment, training and evaluations.

Stakeholder Management & Communication

- Lead internal and external communication including IQVIA and AMS.

- Coordinate liaison between stakeholders internally and externally.

Governance, Risk & Continuous Improvement

- Identify risks and mitigation mechanisms.

- Drive continuous improvement initiatives.

Requirements (Knowledge, Skills & Attributes)

Education

- Bachelor's degree in pharmacy, Pharmaceuticals, or a related healthcare discipline.

Experience

- Minimum 10 years of experience in the Pharmaceutical, Medical, or any related industry.

- Experience in business planning, analytics, and organizational support functions.

Knowledge

- Knowledge of business planning and effectiveness principles.

- Expertise business intelligence and reporting systems.

Skills

- Power BI, Excel, SharePoint and Microsoft 365 proficiency.

- Strong analytical, communication, and stakeholder management skills.

Attributes

- Ability to manage confidential information.

- Results-oriented leadership style and collaborative approach.