IT Support Specialist

IT Support Specialist

The Fuel Store (TFS) is a progressive, Birmingham based business using technology to develop its market and stay ahead of the competition. It is on a mission to revolutionise the way business is conducted in its chosen business segments. The business is a leading provider of fuel and associated products into the transportation sector, providing a range of products and solutions to its customers to increase profits through increasing share of wallet, customer loyalty and usage; serving customers more efficiently and cost-effectively. It currently facilitates the provision of and processes the transactions to allow 65 million litres of Fuel per annum through its card processes.

The business was started 10 years ago and to date has grown organically. Future development will be a combination of organic and inorganic growth offering its customers a carefully thought-out package of products with software that enables easy/dynamic/cost optimised fleet management at its core.

The business is very efficient and proudly operates with circa 50 colleagues whilst delivering nearly £100m of turnover. It means that the senior management team need to be able to operate at both the strategic and operational level often in the same meeting. The ability to ‘roll up your sleeves’ and deliver your own solutions is a hugely important asset to us.

The business buys fuel weekly and as such prices to its customers weekly (alongside the whole market). The pricing dynamics are complex and vary between the different networks supported and circa 6k customers we sell to. Following a year of transition and systems investment on the fuel business, the organisation is now looking to strengthen its wider Fleet Management capabilities. It is currently assessing which products/services to build itself or white label or buy the capability.

The IT Support Specialist will work alongside the IT Director in supporting the technology solutions which will keep the business ahead of its competitors. The jobholder will need to have a personality that understands the dynamics of working in a smaller business which involves both the origination of fresh ideas/ways of working as well as executing for their delivery.

It is worth noting the Company systems are based on Microsoft solutions and therefore exposure to these solutions will be a distinct advantage.

You will be hands on with all things hardware and software, ensuring that you can work effectively across the business and with third party support teams

Brief Overview:

Type of Opportunity: Permanent, Full Time

Basic Salary: £45k base

Bonus: Company bonus programme

Location: Birmingham, (4 days per week expected in the office)

Reports to: IT Director

Key Responsibilities of the IT SUPPORT SPECIALIST:

- Become the internal expert on all core applications and provide first and second line technical support.

- Training end-users on hardware functionality and software programs.

- Resolving logged errors in a timely manner.

- Provide technical support during new product/system implementations and internal change projects.

- Assisting in deploying new system functionality.

- Liaise with third party suppliers and partners to assist in implementations, conduct high-level troubleshooting, and/or escalate issues.

- Administer the setup of new hardware and software for new starters (along with ad hoc hardware/software set up across the business).

- Monitoring hardware, software, and system performance metrics.

- Updating computer software, as well as upgrading hardware and systems.

- Maintaining databases and ensuring system security.

- Documenting processes and performing diagnostic tests.

- Keeping track of technological advancements and trends in IT support.

- Contribute to the strategy for systems architecture

- Ensure the Company has buy in to the strategies through clear articulation of the plans

To have the ability to contribute to The Fuel Store’s success, you will need the following knowledge, skills and experience:

- Likely to be a graduate

- Demonstrable all round experience of IT matters including:

Microsoft dynamics solutions including Power BI

- Cloud architecture

- Networking

- Disaster recovery

- Identity and access management

- ERP systems

- CRM solutions

- AI implementation

- Data Warehousing

- Confidence in executing hands‑on work within a lean environment.

- Experience managing suppliers, negotiating commercial contracts, and evaluating partner performance.

- Excellent communication skills, able to create compelling commercial narratives for senior leadership.

Desired:

- Experience of managing IT budgets

- Exposure to the wider corporate decision making process and budget processes

- Experience within fuel cards, fleet, mobility, payments, or loyalty sectors.

- Experience using MS dynamics CRM product suite

As well as having the right experience, a Fueller will have:

- Great aptitude for problem solving and a naturally inquisitive mind

- Ability to challenge the status quo; actively seeking to understand HOW something works, not just WHY

- Excellent communicator and act as an “ambassador” for all stakeholders

- Resilience and ability to understand and translate complex information into simple actionable instructions

- Ability to be methodical and logical when making decisions

- Attention to detail with a real pride in your work.

- Excellent organisation and time management

- Thriving in a fast-paced environment

- Being commercially savvy

What’s in it for you?

- Pension Scheme:  After 12 weeks of continuous employment, you will be automatically enrolled into our Pension Scheme.

- Health & Wellbeing:  All employees will have access to MediCash upon passing their probation, this will allow them to access retail discounts, counselling, and so much more.

- Holiday Entitlement:  You will be entitled to increase personal holiday allowance with increased service, as well as your birthday and work anniversary off.

- Career Progression:  We track all employees progression by creating personal development plans, we have a fueller academy in place to also support this.

- Incentives & Good Commission:  We offer uncapped commission for our Sales agents, as well as regular incentives for everyone across the business to get involved in.

- Location:  Based in Birmingham City Centre, with panoramic views from the office floor. We offer remote working per week too at discretion of your manager.

- Other benefits:  Monthly employee awards, which would include a lunch provided. Have the last Friday of the month off*. Regular in-house competitions and games. Tea, coffee, fresh fruit & breakfast are available for everyone in the business.

A little more for you to know..

We want to be a place where everyone has a sense of belonging. Our team is growing rapidly and that means that we want collaborative, talented Fuellers to help us to invent The Fuel Store’s future. We will support you, nurture you, and give you the best platform to succeed – we just need you to have that drive and willingness to learn!

If you think that you could add value here at The Fuel Store, please apply. Equally, if you think your experience only meets part of the requirements, apply anyway! We’d love to review your application and if successful arrange a chat with you to find out if you could be the next Fueller!

We are also an equal opportunity employer and value diversity across the business. All applicants will be considered for employment without attention to ethnicity, race, religion, sexual orientation, gender identity, sex, family or parental status, neuro diversity or disability status, marital status, veteran status and national origin.