Service Design Analyst I

M Plus SerbiaBelgrade, Central SerbiaOn-siteFull-timeNew grad, 0–1 yearsListed 6 hours ago

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About this role

We are seeking a motivated individual to join our international team in a junior-level role. The successful candidate will become a valued member of our Digital Transformation Team, supporting the Oracle Enterprise Services (ES) Cloud program rollout.

Key areas of responsibility:

- Ensure customer data integrity in Oracle ES cloud for service delivery, billing, and customer reporting
- Analyze, design, and develop well-defined methods and procedures for service data quality related activities
- Present and gain agreement for problem isolation, solution creation, and implementation plans
- Customize and provide business data for knowledge applications; prepare and distribute standard reports
- Coordinate activities with management and project managers
- Deliver project milestones on time and within budget, with quality
- Work closely with other members of the team to implement a multi-functional business solution

What we expect from you:

- BS/BA in Information Systems, Computer Information Systems, or business-related experience
- Strong written and oral English communication skills
- Data Analysis & Cleansing : proficiency in Excel, SQL, and data profiling tools
- Reporting & Visualization: experience with tools like Power BI, Tableau, or Oracle BI
- Ability to adapt to changing priorities and work independently

What you will get from us:

- Working hours from 9 am – 5 pm, Monday to Friday (possibility of occasional afternoon shifts)
- Opportunity to develop skills through training
- Work in a large, international team
- Work in modernly equipped offices located in the heart of the business center in New Belgrade
- Possibility of conversion to a contract with a client with all of the benefits included

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!