About this role
Summary
Leads a team of technicians on the workshop floor (mechanical, electrical or body & paint), allocating jobs, supporting diagnosis, checking work quality and meeting productivity and turnaround targets.
Tasks
- Explain technical findings and repair recommendations to service advisors, and to customers when needed.
- Handle basic workshop-related complaints and escalations, involving the Workshop Manager where needed.
- Ensure the team follows OEM repair methods, MAG procedures and HSE rules.
- Support technicians in diagnosing complex faults and agree the repair approach.
- Allocate job cards to technicians based on skills, workload and promised delivery time, and manage daily workshop flow.
- Carry out quality checks on completed jobs before handover to inspection, and correct defects.
- Coordinate special parts orders and parts delays with the Parts team.
- Follow up on repeat-visit vehicles to prevent comebacks.
- Develop own technical and leadership skills through OEM and MAG training.
- Track team productivity, efficiency and first-time-fix rate, and act on gaps.
## Education
Technical institute diploma in automotive or mechanics.
Experience
5Â7 years of technician experience, including 1Â2 years leading a team.
Skill
- Strengthens Customer Connections
- Masters Service Conversations
- Navigates Customer Challenges
- Action Planning
- Builds Customer Loyalty
- Customer-Focused Approach
- Policy and Regulation
- Provides Technical Support
- Review and Reporting
- Troubleshoots Technical Issues
- Work Scheduling
- Maintenance
## Competencies
Business Insight: Applying knowledge of business and the marketplace to advance the organizationÂs goals.
Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
Drives Results: Consistently achieving results, even under tough circumstances.
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.