Service Delivery Manager

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Service Delivery Manager

Based at Bow Cross, London – E3, covering East London

£47,319 - £49,809 per year

40 hours per week – Monday to Friday – 8:00am to 16:30pm

Are you an experienced leader with a passion for delivering high-quality property services and creating safe, well-maintained environments for customers? If so, we'd love to hear from you.

We're looking for a Service Delivery Manager to lead our London-based team of 15 to 20 directly employed operatives, alongside specialist subcontractors. This is a varied and rewarding role where you'll play a key part in ensuring our estates, communal areas, grounds and properties are maintained to the highest standards while keeping customer satisfaction, safety and compliance at the forefront of everything we do.

You'll be responsible for leading caretaking and grounds maintenance services, managing resources effectively, planning workloads, monitoring performance, carrying out quality inspections and ensuring compliance with building safety and health and safety regulations. Most importantly, you'll help ensure our customers receive a consistently excellent service.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys leading teams to success and takes pride in delivering outstanding operational performance.

The role of Service Delivery Manager will include:

- Leading and supporting a team of caretakers, grounds maintenance operatives and subcontractors to deliver excellent services across our properties

- Ensuring cleaning and grounds maintenance activities are completed safely, efficiently and to a high standard

- Carrying out regular quality inspections and audits to ensure value for money and service excellence

- Managing resources and workloads effectively to meet service demands and business priorities

- Promoting a strong health and safety culture, ensuring compliance with all relevant legislation and policies

- Resolving service issues and customer complaints professionally, delivering positive outcomes wherever possible

- Building strong relationships with customers, colleagues and external partners to support excellent service delivery

Skills and experiences:

- To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to ILM membership (The Institute of Leadership) and NVQ Level 3 in a core trade subject or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted

- Recent experience in a similar service delivery, operational management or facilities management role

- Strong leadership skills with experience motivating and managing teams

- A good understanding of health and safety legislation and compliance requirements

- The ability to prioritise workloads, meet deadlines and manage competing demands effectively

- Good IT skills, including Microsoft Word, Excel and Outlook

- Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)

- This role will involve driving on company business. To drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

- 25 days annual leave (rising to a maximum of 30 days) plus public holidays

- A pension scheme with employer contributions from Sanctuary

- Life Assurance

- Employee Advice Service including counselling

- Cycle to Work scheme

- Voluntary health plans

- Employee discounts

- Wellbeing support and tools

- Employee recognition scheme

- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

- £47,319 per annum (rising to £49,809 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 20 October 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent unlawful working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.