About this role
Role Title: Supervisor, Institutional Banking & Capital Solutions (IBCS) Operations
Role location: New York
About Westpac : We are Australia’s first bank and oldest company, and one of four major banking organisations in Australia. This opportunity sits in our New York office working for Westpac Institutional Bank (WIB), the division of Westpac, which services the needs of our corporate, institutional, and governmental clients.
How will I help?
WIB & Group Treasury Operations (WIBGTO) service customers across the New York, London & Frankfurt Branches and Institutional Banking & Capital Solutions (IBCS) Operations provide operational support for Corporate Lending Products, and service support for IBCS customers.
The Supervisor will assist the Senior Manager to develop a high performing team focussed on delivering market leading service for our internal and external IBCS customers through forward looking product and portfolio management and operational excellence.
Key Accountabilities
- Work closely with the Credit Risk, Lending Service and TCS teams to create a seamless end-to-end processing experience for the customer
- Contribute to a risk aware culture within the team that includes a “no surprises” approach.
- Actively contribute to the daily servicing requirements in the team and suggest ways to improve service levels and operational efficiency (IGNITE)
- Create a collaborative culture which clears the way to work effectively within the IBCS Delivery Unit and Line of Business
- Oversee and check the deal origination, loan, and settlement processing in LoanIQ
- Ensure all work for the day has been completed by the team and handover to the LMO Team as required
- Investigate lending issues related to London, Frankfurt, and New York Branches
- Partner with Product, Treasury, Finance and Lending Service to ensure customer deliverables are met.
- Ensure we use technology to innovate and deliver transformation in our service and operating environments.
- Ensure customer complaints are logged in Solve It and investigated promptly.
- Ensure Incidents and Issus are escalated to the Senior Manager immediately.
- Conduct monthly 1:1’s with direct reports and implement development and succession plans for the team
What’s in it for me?
You’ll be joining a highly supportive and collaborative team with international coverage during a period of Group Executive backed growth plans for WIB. You’ll be working in a collaborative and supportive team and work with senior stakeholders across our international offices.
Westpac in NY offer comprehensive range of benefits including flexibility and various leave entitlements. This includes generous annual leave entitlement with purchase leave options, 100% employer funded Private Medical Insurance, and participation in a 401(k) plan with profit share contributions. Fixed compensation range for this position is between $100,000 – 120,000 USD (depending on experience) + bonus.
What do I need?
Knowledge of corporate lending is beneficial
Operational experience would be highly beneficial
Ability to work on a variety of tasks and prioritise accordingly
Ability to make decisions and own them
Strong communication skills
Bachelor’s Degree in a relevant field preferred e.g. Business, Finance, Accounting
Team Leadership
What’s it like to work here?
When you join, you’ll become part of the broader Westpac family – where we aim to be a friendly, switched-on team working for a single purpose - Creating Better Futures Together – it’s what we do, who we are and why we come to work every day. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility.
Within Westpac, you will be part of the Institutional Banking division, where our vision is to be a high performing and innovative institutional bank, committed to enabling the growth of our global clients, our economy, and delivering sustainable shareholder returns.
How do I Apply?
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