Chief Pilot

Description
We are seeking an experienced aviation leader to join a well-established aviation team as our current Chief Pilot retires. Based at our dedicated hangar facility at Hanscom Field in Bedford, Massachusetts, we operate three Gulfstream aircraft (two G650ERs and a G500) in support of the company’s global business activity.

Our flight department is built around three priorities: safety, grounded in a just culture; providing a superior service experience in every facet of the department; and a continuous focus on operational excellence. The Chief Pilot leads the Flight Operations team and is responsible for ensuring our pilots are prepared, qualified, and supported to conduct safe, consistent, and effective aircraft operations. Serving as both a people leader and an active line pilot, the Chief Pilot works closely with the Director of Aviation and Aviation Leadership Team to provide operational oversight and maintain the standards and culture necessary to support these priorities and the department’s mission.

Responsibilities:

Team Leadership & Culture: Leads the Flight Operations (pilot) team, fostering a culture of trust, engagement, and shared accountability.

- Leads the Flight Operations team within Corporate Aviation.
- Fosters a culture of trust, respect, and open communication by modeling behavior that embodies Liberty Mutual's Identity and Values, remaining highly engaged with the pilot team, and soliciting input to keep a sharp focus on operational excellence.

Cross-Functional Coordination & Leadership Engagement: Represents Flight Operations within the Aviation leadership team, ensuring alignment across the department.

- Works closely with the Corporate Aviation leadership team — including attending and actively participating in Aviation Leadership Team / Safety Officer meetings — to ensure effective communication and coordination among all personnel groups in support of the department's goals and objectives.

Recruiting, Onboarding & Pilot Development: Partners with the Director of Aviation to build the pilot team, from hiring through onboarding.

- Works with the Director of Aviation to identify and hire captains and first officers.
- Responsible for onboarding, indoctrination, and training of new pilots.

Training & Qualification Standards: Establishes and maintains the training curriculum, qualification standards, and standardization program for all pilots.

- Establishes and periodically reviews the training curriculum and performance standards (safety, technical, and service) in coordination with the Director of Aviation and Aviation leadership team, ensuring pilots have the aircraft systems, equipment, and operating limitations knowledge necessary for safe operations on each assigned type, and that standards remain current with fleet, mission, and regulatory changes.
- Tracks and ensures pilots meet all training, qualification, and administrative requirements, including flight reviews, medical certificates, and recurrent training due dates.
- Establishes and manages pilot standardization processes to maintain consistency of training and evaluation across the pilot group.
- Leads pilot-side planning for fleet changes, including transition training and manual updates for new aircraft types.

Core Flight Operations Management: Oversees and supports daily flight operations.

- Serves as the pilot group's primary resource for day-to-day operational matters, including crew assignments aligned to departmental needs, qualifications, and mission requirements.
- Guides pilots on safety, technical, and service performance standards, working collaboratively to address deficiencies as they arise.
- Supports pilots in coordinating with Maintenance, Passenger Services, and Operations Support on daily operational matters, including aircraft discrepancies and Minimum Equipment List (MEL) issues.
- Ensures pilots are knowledgeable on and prepared to address operational factors, including traffic management delays, Temporary Flight Restrictions (TFRs), and NOTAMs.

Operating Standards, Procedures & Documentation: Develops and maintains the operating standards, procedures, and documentation that govern flight operations.

- Develops, implements, and monitors operating standards and procedures for pilots, ensuring compliance with regulatory and OEM guidance — including staying current on OEM procedural and equipment updates — and alignment with industry best practices.
- Identifies process and standards gaps with regulatory and OEM guidance and formulates solutions in collaboration with Corporate Aviation partners.
- Develops, maintains, and monitors the currency of operational documentation pertinent to flight operations, including department operating manuals and aircraft publications (printed and digital).
- Reviews and manages electronic plotting records.
- Communicates pertinent process and procedure changes to affected personnel, considering the broader impact of those changes on other teams in the department.

Regulatory & Operational Authorizations: Obtains and maintains the regulatory and operational authorizations required to support the department's operations.

- Obtains and maintains all regulatory and operational authorizations required to support the department's operations and mission profile, including state jurisdictional authorizations and operational approvals such as RVSM, RNP/RNAV, and international operations approvals.
- Serves as the responsible party for FAA letters of authorization.

Vendor, Expense & Budget Management: Manages vendor relationships and financial resources supporting flight operations.

- Identifies, maintains, and coordinates vendor relationships supporting flight operations, engaging Corporate Aviation leadership as needed to ensure departmental needs are met and benefits maximized.
- Oversees pilot expenses and manages the pilot training budget in coordination with the Director of Aviation, ensuring the team operates within established guidelines.

Flight Duties & Operational Support: Maintains proficiency and provides hands-on operational support as an active line pilot.

- Actively participates in the schedule as a pilot on each aircraft type operated by the department, maintaining a high degree of operational and systems knowledge on each type.
- Provides guidance on airport suitability, including seeking out information about airport accessibility when it is not readily available.
Qualifications
Leadership / Experience:

• Previous experience as a people leader, preferred

• Demonstrated leadership ability, including coaching, development, and accountability

• Strong organizational, verbal, and written communication skills

• Sound judgment and decision-making ability in a dynamic operational environment

• Ability to build trust and productive relationships across teams and organizational levels

• Demonstrated ability to collaborate, influence, and drive alignment across functional areas

• Commitment to fostering a culture of safety, service, continuous improvement, and shared accountability

Technical Requirements:

• Minimum 5 years as a turbojet PIC; preference for business aviation operations conducted globally

• Valid FAA ATP with Airplane Multiengine Land rating

• Valid FAA First Class Medical

• Valid U.S. passport

• Type rating and operational experience in Gulfstream GVI or GVII or comparable aircraft type

• College degree, or equivalent experience
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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