Technical Service Writer

We are looking for a talented Technical Service Writer to join our Master Rebuild Centre team in Johannesburg, South Africa.

In this role, you will make an impact in the following ways :

- Diagnosing and resolving highly complex engine issues through advanced troubleshooting and root cause analysis, helping maximize equipment reliability and customer uptime.

- Leading by example in the workshop by maintaining high standards of productivity, quality, safety, and professionalism while working independently on complex technical challenges.

- Coaching and developing less experienced technicians through technical guidance, knowledge sharing, and hands-on support, strengthening the team's overall capability and future talent pipeline.

- Performing detailed engine inspections and failure analysis to identify issues early raise SR’s and reduce report downtime.

- Delivering exceptional customer support by proactively communicating effectively with stakeholders and ensuring a positive customer experience throughout the analysis process.

- Managing warranty or premature failure teardowns, confirming warranty coverage, and ensuring teardowns are executed according to Cummins Standards.

- Ensuring quality and compliance standards are met by completing accurate condition and failure reports and adhering to all HSE protocol.

- Driving continuous improvement contributing to Toolbox Talks and helping the team achieve business objectives.

Education/ Experience

- Qualified Diesel Mechanic/Fitter with a minimum of N6
- Matric Certificate with Grade C or better in Mathematics, English and Science
- At least 5 years' experience working on Heavy Duty or High Horsepower Cummins Diesel Engines
- Education, Licenses, Certifications: Apprentice Trained Engine Technician (Preferred).
- Certificate of secondary education or Vocational Diploma equivalent/ Trade Certificate or equivalent experience (Preferred).
- Locally valid driving permit (Preferred).
- Experience: Expert level knowledge of and/or experience with engine products.
- Experience providing technical advice and coaching to more junior technicians.
- Experience in dual trade or multiple market segments (preferred).
- This position may require licensing for compliance with export controls or sanctions regulations.