Engine Field Service Technician - Level II

Job Summary:

Diagnoses and completes less complex repairs to engines at the customer’s site.

Key Responsibilities:

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

- Vocational Diploma, National Certificate, HND, or equivalent qualification in Mechanical Engineering Technology, Motor Vehicle Mechanics, Diesel Engineering, or a related technical field.
- Minimum 2–4 years of experience in diesel engine maintenance, field service, workshop repairs, or heavy equipment maintenance.
- Strong knowledge of diesel engine systems, including fuel, air, lubrication, cooling, electrical, and electronic control systems.
- Ability to independently diagnose, troubleshoot, maintain, and repair diesel engines and related equipment.