Payment Investigations Director, Banking & Liquidity

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

This role is to manage the investigations teams in Chicago.  The role involves the daily oversight of these teams, adherence to controls and procedures, and monitoring and developing the growth of staff.

The investigations team work with several internal business units and external financial institutions to resolve payment related investigations, and work to resolve these on a timely basis.

Working Model: Hybrid

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

Major duties.

·     Oversight of investigations day to day operations, ensuring policies, procedures and controls are being adhered to, and all work is completed on a day to day basis.

·     Analysing the day day work to improve processes, and look for further automation and efficiencies.

·     Coach, mentor and develop staff, providing career development and growth.

·     Work with peers across regions to encourage cross-collaboration and sharing of duties, so there is no concentration of critical processes.

·     Performance management of staff, including setting clear expectations and goals.

·     Hiring and build out of new fraud monitoring team, which will include hiring of candidates, building out processes and procedures, and establishing controls.

·     Work with our strategic change team to prepare for industry changes in payment infrastructure, e.g. ISO messaging formats.

·     Development of monthly metrics for presentation to management.

·     Driving projects for improvement within the department, and providing updates to management on progress.

Required Skills/Experience

·     Previous people management experience is essential.

·     Strong leadership skills.

·     Strong knowledge of Swift payment messaging, e.g. MT103, 202, 202COV, 199, 299

·     Knowledge of Fedwire, SWIFT, CHIPS and payment investigations

·     Good industry knowledge, with previous experience in the cash and payment world, including regulatory impacts.

·     Ability to resolve complex investigations, with good problem solving skills.

·     Strong communication skills as there will be face off to senior management and client service teams.

·     Strong MS Office Skills

-#LI-Hybrid

-#LI-GG1

Salary Range:
$123,400 - 216,000 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected] , or alternatively you can discuss your individual requirements with the recruiter you are working with.