Senior Manager - IT Implementation Consulting

## Company:
Mercer
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Description:

We are seeking a talented individual to join our HRDT team, part of our Marsh People & Investment Consulting business at Marsh. This role will be based in Bangalore/Gurgaon/Noida/Pune. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

- Leading Benefits Functional stream across multiple projects simultaneously
- Independently conduct various workshop sessions (e.g., Deployment Readiness, Foundation Alignment/Discovery, Customer Confirmation Sessions) with clients, addressing customer queries and resolving issues promptly.
- Design, Configure, Customize & maintain Workday Benefits emphasizing on US & Canada specifically, to meet client needs
- Deep knowledge of Open Enrollment & ACA in US context; should have assisted the clients for the same
- Collaborate effectively as part of a team, ensuring coordination and timely delivery of project milestones with consultants across different functional areas.
- Identify scope, scope gaps & get them addressed; Recognize and engage the right stakeholders
- Gather and document client requirements, assess project complexity, estimate effort, prioritize capacity, and define development and analysis timelines.
- Support pre-sales activities, estimation, client presentations, SOW, and Sales-to-Service transitions.
- Identify test scenarios, develop test scripts, and provide support for Workday feature releases, Security, User Acceptance Testing (UAT) & support E2E testing coordinating across all modules
- Drive operational excellence and lead transformational projects with measurable, impactful results.
- Take responsibility for initiatives, ensuring results are delivered on time and meet quality standards.
- Mentor and guide team members, fostering their growth and development.
- Demonstrate flexibility to work across different time zones, particularly supporting US & Canada and European clients, and collaborate with teams across various delivery centers

What you need to have:

- B.E /B.Tech /MCA /BSc.
- Should be Workday certified in Benefits

- Total 10+years and minimum 4-5 years’ experience working on Workday Implementations
- Demonstrated success in leading Benefits implementation projects for US & Canada
- Extensive experience working with clients as a “Consultant” to drive implementation projects.
- In-depth functional knowledge of how Benefits works together and affects other modules including but not limited to HCM, Absence, Payroll, Integrations (particularly in the US context)

- Working with cross-functional teams spread across different delivery centers
- Up to date on Workday new releases & their Roadmaps to better Solution & enhance End User experience.
- Ability to recommend and implement industry- or country-specific Workday best practices during implementation.
- Active participation in internal initiatives, supporting or leading Workday product teams, and contributing to the development of intellectual property solutions.
- Worked or Working with a Workday implementation partner & possess Benefits Core certification
- Develop and implement strategies for maximizing the use of the Workday to enhance business processes and achieve operational goals.
- Lead the planning & deployment of initial implementation, follow-on, upgrades, and optimization projects
- Coordinate with cross-functional teams to ensure successful project delivery.
- Manage a team of Benefits analysts & consultants, provide guidance, mentorship, and performance feedback to ensure team success.
- Investigate business and technical requirements for Benefits, collaborating with business analysts and architects to define needs and priorities
- Provide clients with an overview of Workday’s Benefits capabilities.
- Ability to provide workarounds & guide clients to the relevant community brainstorms.
- Design Workday solutions tailored to client needs.
- Assist clients in testing delivered reports, based on scenarios provided by the client team.
- Strategizing cutover plans, rollout activities for initial & cross-platform
- Hypercare, catch-up transactions support, rollout to production
- Take timely and appropriate actions to address stakeholder needs and expectations.
- Manage issue resolution, escalating as necessary.
- Communicate effectively with mid- and senior-level management.
- Leverage synergies between global information systems.

What makes you stand out?

- Candidates must possess full professional proficiency in both written and spoken English
- Strong problem-solving and troubleshooting skills.
- Strong communicator, in both verbal and written form, able to articulate concepts and ideas, break through barriers, engage people, and work effectively with others under pressure.
- Neutral toward technology, vendor, and product choices more interested in results than in personal preferences.
- Unflappable in the face of opposition to ideas

Why join our team:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
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Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
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Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
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