Outside Sales Representative Trainee Program Manager - Atlanta

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Outside Sales Representative Trainee (OSRT) Program Manager is responsible for leading a cohort of OSR trainees through a best-in-class onboarding, training, and development experience. This role partners closely with merchants, store leadership, and multiple Pro business units to deliver a comprehensive training program. Through a blended approach that includes product knowledge, in-store exposure, and hands-on in-role experience, the OSR Trainee Manager prepares top outside sales talent for successful market placement. This position plays a key role in onboarding current and future cohorts, ultimately driving outside sales performance and growth through managed accounts.

Key Responsibilities:

- 20% Execution  – Drive strong Pro performance outcomes through the trainee pipeline (growth, profitability, and Pro customer satisfaction); Ensure consistent execution of the trainee program; Identify and implement best practices across the trainee experience; Lead weekly trainee meetings, and facilitate monthly and quarterly readiness/program reviews
- 40% Leadership  – Provide direction and guidance to OSR trainees on all aspects of professional sales; Motivate, coach and develop trainees through structured program; Reinforce strong selling, relationship building, and systems habits, and coach to standards
- 20% Planning  – Understand the market competitive environment and teach strategies to win across Pro customer segments and Home Depot departments; Implement and continuously improve the training plan to prepare OSR trainees for success as future sales members in their markets
- 20% Providing Excellent Customer Service  – Build strong relationships and a deep understanding of capabilities and Pro customer needs, and coach trainees to consistently fulfill those needs through strong service and follow-through

Direct Manager/Direct Reports:

- This position typically reports to Sr. Manager Pro Business
- This position has ~15 direct reports

Travel Requirements:

- Typically requires overnight travel 5% to 10% of the time

Physical Requirements:

- Most of the time is spent sitting in the same position or standing/walking, or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).

Working Conditions:

- Located in a blend of comfortable indoor areas and time in the field. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- 3 years of previous leadership and/or training leadership experience

Preferred Qualifications:

- Working knowledge of Microsoft Office Suite
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- 4+ years account management/sales management experience
- 4+ years home improvement or home building industry experience
- 4+ years leading and developing a large team
- Experience/desire to impact early career talent
- Successful professional growth in a fast-paced retail environment

Competencies:

- Develops Talent
- Action Oriented
- Persuades
- Builds Effective Teams
- Builds Networks
- Communicates Effectively
- Customer Focus
- Drives Results
- Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; Ability to leverage relationships to accomplish sales and profitability goals
- Strong leadership and negotiation skills; ability to persuade or influence others
- Excellent communication skills; verbal, written and able to communicate globally
- Builds effective partnerships throughout the organization; Actions are consistent with words
- Follows through on commitments; Makes Solid Decisions: Grasps essentials of complex issues and initiates actions that are most appropriate for the business
- Creates an Inclusive Environment: Demonstrates commitment to inclusion in staffing, training and development
- Gets Results: Acts with urgency; Sets aggressive goals and achieves them