Office Administrator

At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.

Office Administrator

Location: Portree
Salary: Competitive
Job Type: Full-Time / Fixed term contract 1 year
Are you organised, professional and customer-focused?

We are looking for an Office Administrator to join our depot team in Portree .

This is an excellent opportunity for an organised and motivated administrator who enjoys working in a busy environment, supporting customers and colleagues, and ensuring the smooth day-to-day running of a depot.

You’ll provide a professional, responsive and effective administration service, helping to ensure customer requirements are met and planned deliveries are managed efficiently.

What you’ll be doing

- Complete all administration duties accurately and professionally, within agreed timescales.

- Support the efficient planning and administration of deliveries across the area.

- Process web, telephone and email orders and enquiries accurately and promptly.

- Respond to customer requests and provide information relating to product availability, delivery dates and times, order status, delivery status, and product and technical information.

- Provide documentation and back-office support for key accounts.

- Create and run reports as required.

- Liaise with your Line Manager and provide administrative support to the depot.

- Support the wider depot team when required.

- Maintain effective use of IT systems in line with company policies and procedures.

- Identify gaps in knowledge and proactively seek information or support where required.

- Work closely with colleagues across the business to deliver excellent customer service.

What we’re looking for

We’re looking for someone who is confident, organised and able to work effectively in a busy customer-focused environment.

Ideally, you’ll have:

- Strong organisational skills and the ability to prioritise workload.

- Excellent communication and listening skills.

- Confidence in your own ability.

- High levels of self-motivation.

- A resilient, persistent and tenacious approach.

- The ability to handle customer objections effectively.

- Strong customer service skills and a professional manner.

- Good Maths and English skills.

- Good IT skills, including Microsoft Word and Excel .

- The ability to work collaboratively as part of a team.

- A flexible approach and willingness to support colleagues when required.

Why join us?

This is a great opportunity to join a supportive depot team in Portree , where you’ll play an important role in delivering excellent customer service and supporting the smooth operation of the business.

You’ll receive appropriate training and support, with opportunities to develop your administrative and customer service skills.

If you’re organised, reliable, customer-focused and looking for your next administration opportunity in Portree, we’d love to hear from you.

Apply today for the Office Administrator position.

Portree / Admin/ Customer service

Doing right by everyone

People matter at Certas Energy. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Certas Energy.