Americas Trainer

At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you’ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.

This role can be done from home

Building the world’s leading sound experience starts with the experience we provide for our people. That’s why we’ve been distributed from the start: initially between offices in Boston & Santa Barbara, and now with additional offices around the globe. This role can be done from any of our offices across the United States remotely from home. It’s about impact, not location.

A Sonos Americas Trainer is responsible for bringing educational moments to life for partners across both the Professional and Retail channels. This role will flex between audiences and business needs, delivering technical, product, and sales education to professional installers, retail employees, business owners, and other Sonos partners. Members of the Sonos Global Training & Education Team embody all of Sonos’ behaviors, Respect, Collaboration, Transparency, and Ownership.

What You’ll Do:

- Present engaging educational content to both small and large audiences through in-person events, live and prerecorded webinars, on-camera training, partner meetings, and trade shows.
- Speak the language of the audiences we support, including professional AV installers, retail sales employees, designers, business owners, and sales leaders.
- Adapt technical depth, messaging, and delivery style based on the audience, channel, and desired business outcome.
- Work closely with both the Americas Professional and Retail Sales teams to use education as a way to drive confidence, advocacy, and sales.
- Identify learning opportunities that can improve the Professional installation experience and strengthen the Retail customer experience.
- Partner with the content team by sharing field feedback, audience needs, common questions, and opportunities for future training.
- Develop and maintain expertise in Sonos hardware, software, networking, home theater, installation practices, product demonstrations, and customer use cases.
- Independently prepare for and deliver assigned training programs while managing communication, timelines, and post-event follow-up.
- Communicate with partners outside of formal training events to answer questions and clarify key topics.
- Stay current on consumer electronics, professional AV, retail trends, and technologies that complement or compete with Sonos.
- Continually practice presentation and facilitation skills to maintain training performance at a high level.
- Collaborate with teammates and cross-functional partners to make Sonos training some of the most enjoyable and valuable educational experiences in the industry.

What You’ll Need:

Basic Qualifications

- At least 3-5 years of experience in the professional AV, consumer electronics retail, sales, installation, technical education, or a related field.
- Demonstrated experience, and success with enthusiastic public speaking and on-camera presentations to both small and large audiences.
- Experience explaining technical and product information clearly while adapting to different audience needs.
- The ability to work independently, manage multiple priorities, and take ownership of assigned training programs.
- Language fluency in English.
- The ability to travel throughout North America for partner trainings and events, with occasional international travel based on business needs.

Preferred Qualifications

- 1-3 years of experience in the technical education field
- Experience supporting Professional AV, consumer electronics Retail, or both, with the ability to translate knowledge between technical and sales-focused audiences.
- Proficiency in writing in a clear and conversational style
- Humility to identify opportunities in oneself and the team
- A passion for consumer and professional electronics
- Experience collaborating with teammates and cross-functional teams
- Proficient in Microsoft Powerpoint and Google Slides
- Proficiency in Adobe Suite, specifically Adobe Premiere
- A curiosity to learn new skills and a dedication to master those skills.
- Highly organized and able to deliver multiple projects at the same time.
- Additional language fluency in Spanish or French
- A love of the music and home theater experience

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. If you don’t have 100% of the skills listed, we strongly encourage you to apply if interested.

Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for any US employer, both now and in the future.

#LI-Remote

Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.

The base pay range for this role based off geographic location is:

$82,000 and $103,000

The specific pay offered will depend on the candidate’s geographic location, as well as qualifications and experience. We apply geographic pay differentials based on the cost of labor in the market.  Employees in high-cost locations may be compensated at the upper end of the range, while those in medium or low cost markets may be compensated at the lower end of  the range. Your recruiter can provide more details about the specific salary range for your location during the hiring process.

Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.

We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including:

- Medical, Dental, and Vision Insurance
- A 401(k) plan with company matching and immediate vesting
- An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required
- 80 hours of sick time upon hire, refreshed annually
- Up to 12 paid holidays per calendar year
- Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition
- Company-paid Disability, Life, and AD&D Insurance
- Voluntary benefits, including Voluntary Life, AD&D, Accident, and Pet Insurance
- Mental health benefits to support your holistic well-being
- A generous employee discount program & Sonos Radio HD - on us!

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.