Clean Energy Production Support Manager

Con Edison, a multibillion-dollar energy utility, is leading the clean energy transition in New York City and Westchester County. We are investing hundreds of millions of dollars annually to integrate distributed resources into our electric and gas systems, support electric vehicle charging infrastructure, and scale adoption of energy efficiency and clean heating technologies across our customers. This is a great role to demonstrate your ability to drive results, demonstrate application of cross-disciplinary skills to the clean energy space and gain firsthand experience with the clean energy transition.

As the Production Support Manager, you will be responsible for the operational stability and performance of our core enterprise platforms supporting Con Edisons Clean Energy organizations. In this role, you will lead a multi-tiered support team of Tier 1 and Tier 2 specialists dedicated to providing in-depth technical assistance, addressing complex bugs, resolving infrastructure problems, and developing new platform solutions. Your team will focus on deployment consistency and swift incident resolution within defined SLAs.

You will oversee the reliability and usability of critical business applications across the CES-wide portfolio, with a specific focus on the Salesforce platform, SQL-developed tools, and associated data reporting capabilities. Serving as a key liaison between business users and technical teams, you will directly manage a team of developers and DBAs. Your primary focus will be on maintaining consistent platform performance, overseeing incident and data refresh management, performing root cause analysis (RCA) to drive permanent corrections, and implementing proactive system enhancements.

Required Education/Experience
- Master's Degree and 3 years relevant experience or
- Bachelor's Degree and 4 years relevant experience

Preferred Education/Experience
- Master's Degree in Mathematics, Statistics, Computer Science, Engineering, or related quantitative field. and 3 years related work experience in a system engineering/analysis area

Relevant Work Experience
- Strong background navigating structured Software Development Life Cycles (SDLC) in Agile or Hybrid environments. This includes practical experience coordinating code deployments, executing environment refreshes, managing branch/environment alignment, and working alongside DevOps/development teams to manage deployment pipelines (CI/CD) and change-control processes, required.
- Experience producing formal documentation, required.
- Experience supporting salesforce applications in the utility, clean energy, or energy efficiency sectors. Highly preferred.
- Data visualization and communication skills and experience required including with Oracle OBIEE,ODV,PowerBI, preferred.
- Demonstrated experience in hands-on testing, including writing test cases, performing regression testing, system integration testing (SIT), and leading business stakeholders through User Acceptance Testing (UAT). Ability to analyze logs and test results to isolate bugs prior to production releases, preferred.
- Experience with SAFe Agile program management and/or transformation, preferred.
- Experience with energy efficiency, demand-side management, electric vehicles, and/or other clean energy program from a utility or participating vendor perspective, preferred.
- Familiar with New York States Climate Leadership and Community Protection Act (CLCPA), Con Edisons rate case, New Efficiency New York, and/or other relevant clean energy regulations or proceedings, preferred.

Licenses and Certifications
- Driver's License Required

Additional Physical Demands
- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
- Develops and delivers effective presentations.
- Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
- Demonstrated problem solving skills.
- Excellent collaboration and team building skills.
- Promotes information sharing.
- Ability to simultaneously handle multiple priorities.
- Possesses flexibility to work in a fast paced, dynamic environment.
- Proactively approaches responsibilities.