About this role
Summary
The In Room Dining Server position serves meals to our guests in their hotel room.
Essential Functions
To perform the In Room Dining Server position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities
Carry silverware, linen and food on tray or use serving cart to transport order to room
Set up table and serve food from cart
Answer questions regarding In Room Dining and respond to requests for additional food or drink service
Collect or stack dirty dishes on tray, table or serving cart and remove from room or retrieve from hall outside of room
Take In Room Dining orders over telephone when necessary and relay orders to kitchen
Other duties may be assigned
Requirements
Competency
To perform the In Room Dining Server position successfully, an individual must demonstrate the following competencies:
Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments
Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others
Problem Solving – Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics
Project Management - Develop project plans; coordinate projects; communicate changes and progress; complete projects on time and budget; manage project team activities
Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to the ideas of others and try new things
Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings
Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to the views of others; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support teams efforts to succeed; recognize accomplishments of other team members
Written Communicatio n - Write clearly and informatively; edit and proof work for spelling and grammatical errors; vary writing style to meet needs; present numerical data effectively; ability to read and interpret written information
Change Management - Develop workable implementation plans; communicate changes effectively; build commitment and overcomes resistance; prepare and support those affected by change; monitor transition and evaluate results
Leadership - Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influence actions and opinions of others; inspire respect and trust; accept feedback from others; provide vision and inspiration to peers and subordinates; give appropriate recognition to others; display passion and optimism; mobilize others to fulfill the vision
Diversity - Demonstrate knowledge of EEO policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promote a harassment-free environment; build a diverse workforce
Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold hotels values
Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support hotels goals and values; benefit hotel through outside activities; respect diversity
Strategic Thinking - Develop strategies to achieve hotels goals; understand hotels strengths & weaknesses; analyze market and competition; identify external threats and opportunities; adapt strategy to changing conditions
Adaptability - Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; ability to deal with frequent changes, delays or unexpected events
Attendance and Punctuality - Consistently arrive at work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time
Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan
Initiative - Volunteer readily; undertake self-development activities; seek increased responsibilities; take independent actions and calculated risks; look for and takes advantage of opportunities; ask for and offer help when needed
Innovation - Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas; present ideas and information in a manner that gets others' attention
Judgment - Display willingness to make decisions; exhibit sound and accurate judgment; support and explains reasoning for decisions; include appropriate people in decision-making process; make timely decisions
Motivation - Set and achieve challenging goals; demonstrate persistence and overcome obstacles; measure self against standard of excellence; take calculated risks to accomplish goals
Planning and Organizing - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plans
Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments
Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality
Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly
Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly
Qualifications
The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibility of the Room Staff Waitstaff position.
Language Ability
Effectively interact and communicate in English with people from diverse backgrounds
Read and comprehend simple instructions, short correspondence, and memos
Write simple correspondence
Effectively present information in one-on-one and small group situations to customers, clients and other associates of the hotel
Math Ability
Add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions and decimals
Compute rate, ratio and percent
Draw and interpret bar graphs
Reasoning Ability
Apply common sense understanding to carry out detailed but uninvolved written or oral instructions
Deal with problems involving a few concrete variables in standardized situations
Certificates and Licenses
Must be of legal age according to State regulations to serve alcohol
Possess a valid Louisiana Responsible Vendor's Permit or
Available and willing to attend a Responsible Vendors class and pass the test with a score of 90% or better
Work Environment
The noise level in the work environment is usually moderate
The position is located indoors where the temperature settings are controlled
Physical Demands
Occasionally lift and/or move up to 25 pounds
Frequently stand; walk; use hands to fingers, handle, or feel and talk or hear
Occasionally required to reach with hands and arms and stoop, kneel, crouch or crawl
Position Status and Availability
Available to work a full-time, flexible (AM or PM) shift, Monday - Sunday including holidays
Education and Experience
A valid high school diploma or general education degree (GED)
One (1) year experience serving food in an upscale hotel
Prior In Room Dining Server experience is highly preferred