Customer Service Representative

Our Edmonton Branch is seeking a Customer Service Representative / Estimator to join the team!
FLOFORM Countertops is a Canadian company with its head office in Winnipeg and has 17 branches and 8 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year.  Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.

Position Summary:
The Estimator is responsible for compiling estimates of how much it will cost to provide a client or potential client with products or services. Responds to general inquiries, processes orders, and promotes additional sales.

Qualifications:
- High School Diploma with other relatable education
- Post Secondary Education considered an asset
- 2 years estimating blueprints, and completing measurements and take offs
- 2 years customer service experience with experience in similar industry (flooring, cabinets, tile, construction)
- Basic computer skills with experience using Microsoft Office products and ability to learn other software programs – estimating software
- Strong organizational skills, with attention to detail
- Ability to handle challenging situations with diplomacy and respect
- Works well with team members to resolve issues and move forward in a proactive manner
- Effective verbal communication skills
- Proficient mathematical skills with strong understanding of measurements and fractions
- Ability to solve problems as they arise
  Duties and Responsibilities:
- Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
- Inputs orders/quotes into the computer system and confirms availability of product
- Responds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
- Establishes proactive communication with customers to ensure understanding of product ordered
- Responds to general customer enquiries while on-site in a friendly, professional manner and courteous manner
- Maintains and develops relationships with contractors, clients and sub-contractors
- Handles quality and service issues to develop/maintain customer loyalty
- Ensures orders are priced accurately and invoices are issued promptly
- Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
- Ensures that orders are put into production on time to meet pickup and delivery schedules
- May handle warranty and service issues as they arise
- Other duties as assigned
  FLOFORM is proud to offer the successful candidate:
- Competitive Wages
- Medical and Dental Benefits
- Paid sick days
- RRSP matching
FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.” Should this opportunity be of interest to you, submit a resume at www.floform.com/careers (https://www.floform.com/careers) 
We look forward to meeting you!

To learn more about us we encourage all applicants to visit our website at www.floform.com (https://checkpoint.url-protection.com/v1/url?o=https%3A//protect.checkpoint.com/v2/___http%3A/www.floform.com/___.YzJ1OnBmY3VzdG9tY291bnRlcnRvcHM6YzpvOjE1N2Q5M2Y0NzNiYzBjNGM3OTI2ZTkyMmYzZDA2ZmY5OjY6NTJlNTowOWQ2ZTVhODE5MjAxZjdlNGY5Mzg3ZmNiMjQyNDdkYjJhYTUzZjRmZjlkYzc1MDg0MThhMmY5NTYwMTNjNTUxOmg6VA&g=MTg3ZDUwOGMwMjBkMjc3OA==&h=YjM4ZTYwYmFiOTQzNTEyMTQxODVkMzU4ZTQxMGY0MTlhNGY2ZDAyMDYzMTNmODc5NDMzOGU2ODk5MmM2MzEwMw==&p=YzJ1OmZsb2Zvcm1pbmR1c3RyaWVzbHRkOmM6bzo3ODVjYzQxMjFiNGU5MWE5N2I2NTE2NzdkYTE0NTYzMjp2MTpoOkY=).
We are an Equal Opportunity Employer.