About this role
Along Highway 1, our boutique hotel is 15 minutes from beaches, hiking trails, and downtown Santa Barbara. Reach the airport, Amtrak station, and University of California-Santa Barbara in less than 10 minutes. Were a short drive from Sandpiper Golf Club, Lake Los Carneros, and Goleta Monarch Butterfly Grove.
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.
In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.
Essential Job Functions:
Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy
Respond promptly and effectively to guest questions and requests
Fosters strong working relationships within Guest Services and with other departments by communicating effectively
Optimize the guest check-in and check-out process to ensure seamless and accurate experiences
Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
Excel at multitasking in a dynamic environment
Resolve guest concerns with attentive service recovery
Compensation: $23-$25/ Hour
Physical Demands:
Ability to lift, carry, push or pull 10 lbs
Stand, walk and work at times in confined spaces throughout the shift in full sight of guests
Qualifications:
Education:
High school diploma or its equivalent
Hotel and Restaurant Certification preferred
Experience:
2-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
Basic mathematical skills to operate and prepare calculations for financial reporting
Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
Previous experience with hotel PMS systems (PEP) is a plus