Associate Loyalty Marketing (Finance and Admin)

Job Description

The successful candidate will be part of Marketing Planning division.

Key Responsibilities

IT coordinator

- Raise system requests for installation of new software or PC support when required

- Arrange for relevant system accesses for dept colleagues

- Coordinate annual user ID access recertification exercise

- Coordinate annual Physical Assets Verification

- Track computer inventory

- Annual verification of asset renewal Exercise & software licence

- Mass computers refresh exercise in every 3 years

Dept budget coordination

- Coordinate annual budget planning

- Coordinate budgets overruns and forecasting reports to Finance and assist in virement.

- Capital Annual Budget & raise necessary forms

- Provide monthly budget expense (BCS) updates to dept managers

- Submit monthly recharge (SQAD2) report to Finance

Billing, Invoice processing & issuance

- Monthly preparation of month-end accruals and budget vs expenditure reports to Finance

- Raise and track 3rd party invoices for verification, approval

- Liaise with Finance on customer debtor billing code for billings/payments/invoices

- Raise invoices to vendors (eIPR) and partners (by email)

- Liaise with loyalty database tech for billing reports

FFP fraud investigation to address fraud and liaise with biz partners, frontliners, Loyalty KrisFlyer partners

- Serve notice to websites which advertise sale or purchase of KrisFlyer miles or misuse SIA logo or information which contravene KrisFlyer program- Facilitate recovery of losses for confirmed fraudulent cases

- Monitoring section electronic mailbox

- Act on identified KrisFlyer accounts in loyalty database (e.g. account normalization, suspend blacklisted members)

Daily QM reports for suspicious activities

- Daily checks for suspect non-air redemptions

Audit manage test production accounts

Assist with testing of automation projects

Requirements

- Diploma in Business or Finance or IT

- Fresh diploma holder with strong learning capabilities and excellent aptitude will be considered

- Meticulous and Attention to details

- Organized and analytical

- Excellent communication skills both verbal and writing

- Process oriented and outcome driven

- Adaptable well to changing business environment

- Familiar with digital tools such as Sharepoint, O365

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.