About this role
About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.
We are looking for a POSITION, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”
What Will Be Challenging
Please read this carefully - it’s here to help you self-select.
- Expectations are high and visible
- Problems may be ambiguous and fast-moving
- Priorities can change as the business scales
- Feedback is direct and frequent
- Performance is measured by results, not intentions
- If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.
Responsibilities:
● Accurately process and manage high-volume physical cash transactions for high-end
luxury goods sales.
● Perform meticulous, transparent manual cash counting directly in front of VIP customers
using standard banking protocols and precision money counter machines.
● Perform multi-layer banknote authentication using UV light detectors, magnetic sensors,
and manual anti-counterfeit verification tools to detect fake or damaged currency.
● Directly feed, deposit, and balance high-value cash into the store's smart cash deposit
machine / automated vault ATM, adhering to strict double-custody security procedures.
● Ensure full adherence to Anti-Money Laundering (AML), Know Your Customer (KYC), and
cash transaction reporting limits mandated by company policy and regulatory authorities.
● Issue manual official receipts, tax invoices, and formal proof-of-payment documents upon
verifying exact cash totals.
● Maintain complete, real-time manual and digital transaction logs, cash deposit slips, and
daily cash count balance sheets.
● Conduct daily opening and closing cash counts, reconciling total vault machine balances
against total daily sales vouchers.
● Identify, document, and immediately escalate any cash variances, unverified banknotes, or
suspicious transaction activities to store management and security.
● Maintain complete confidentiality, professional poise, and luxury-grade customer service
etiquette when handling discreet VIP client transactions.
● Perform other tasks as assigned by management to support overall store operations and
financial administration.
● Process accounts and incoming payments in compliance with financial procedures
● Perform day-to-day financial transactions, including verifying, classifying, computing,
posting and recording accounts receivables’ data
● Prepare invoices and bank deposits
● Reconcile the accounts receivable ledger to ensure that all payments are accounted for
and properly posted.
● Verify discrepancies by and resolve clients’ billing issues
● Facilitate payment of invoices due by sending bill reminders and contacting clients
● Generate reports detailing accounts receivable status
Requirement & Qualifications:
● Minimum 2–3 years of proven experience as a Bank Teller or Cash Office Specialist
(handling high-volume physical cash).
● Previous experience in Luxury Retail, High-End Jewelry/Watches, or Premium Hospitality is
a strong plus.
● Educational background in Accounting, Finance, Banking, or Business Administration
● Expert mastery in manual cash counting techniques, rapid banknote verification, and
counterfeit detection tools.
● Hands-on operational experience with automated cash deposit machines, smart vaults, or
cash deposit ATMs.
● Strong knowledge of physical cash security protocols, dual-control procedures, and basic
AML / KYC regulations.
● High numerical accuracy, exceptional attention to detail, and flawless personal and
professional integrity.
● Polished demeanor, highly professional communication, and customer service skills suited
for luxury VIP clients.
● Proficient in Microsoft Excel or Google Sheets for daily cash logging and reporting.
● Willing to come to work in weekends and public holiday, if needed.