About this role

Job Summary:

Provide tier 1 IT support for hardware, network, and software to all stores and departments. Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.

Essential Job Responsibilities:

- Answer emails and phone calls and communicating with all vendors and associates involved.

- Responds to all open tickets for technical support in a timely matter.

- Provides support to end users for computers, application, system, network, device, access, hardware, and software issues.

- Documents, tracks, and monitors the problem using applicable systems and tools.

- Assists department heads and other employees with resolving user problems.

Additional Responsibilities: Adhere to the Tony Group Standards

- SMILE: be positive and respectful to everyone

- GREET: greet everyone within five feet

- HELP: help every guest or find someone who can

- THANK: remember to always thank the guest

- GOLD: Go for Gold (Grand Opening Look, Daily)

Qualifications

Required Skills/Abilities:

- Excellent verbal, listening, and written communication skills.

- Excellent interpersonal and customer service skills.

- Excellent organizational skills and attention to detail.

- Excellent time management skills with a proven ability to meet deadlines.

- Strong analytical and problem-solving skills.

- Ability to prioritize tasks daily

- Ability to function well in a high-paced and at times stressful environment.

- Must be able to work well with the team

Education and Experience:

- Bachelor of Computer Science

- 1-2 years of IT experience (Preferred)

Physical Requirements:

Regularly required to stand; walk; sit; kneel; crawl; in all types of locations including under desks, in technician/car bays, roofs. Must be able to lift items up to 50 pounds at times.