Customer Service Representative

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

## Job Summary



To support our outstanding teams that build great products and contribute to our growth, we are looking to add a Customer Service Representative located in Guadalajara, North Campus .

Reporting to the Program Manager , the Customer Service Representative role involves assisting with the management of key customer accounts in all aspects of the business relationship.

What a typical day looks like:

- Analyze, propose solutions, and resolve issues.
- Properly use system applications and resources to accurately and efficiently provide complete, high‑quality services to meet all customer needs.
- Identify situations where the customer may require additional explanations or training and provide an effective solution when necessary.
- Manage orders through the E2E process , from customer order receipt, commitment, follow‑up, shipment coordination, with objectives including OTD, AR, Aging FG, and RMAs .
- Negotiate by being able to hear and listen to others’ needs in order to reach agreements.
- Execute and consistently meet delivery commitments with the customer and Flex.

Experience we are looking for to join our team:

- Bachelor’s degree or Engineering completed.
- Knowledge of shipping and logistics.
- Knowledge of electronic invoicing.
- Customer service: always focused on customer needs.
- ERP BAAN, FTS, and BPM as a plus.
- Intermediate to advanced English.
- Intermediate Excel.

What you will receive for the great work you provide:

- Competitive salary.
- Medical and life insurance.
- Christmas bonus.
- Food vouchers.
- Savings fund.

YG20

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## Job Category
Operations

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).