About this role
Site Operations & Administration
Lead and manage all day-to-day site administrative operations
Develop, implement, and continuously improve administrative policies, procedures, and controls
Ensure effective management of office resources, equipment, records, and documentation
Oversee workspace planning and utilisation to support business needs
Drive operational efficiency and service excellence across all site support functions
Facilities Management
Ensure facilities are maintained in a safe, functional, and professional condition
Manage preventive and corrective maintenance programmes
Provide solutions through active listening and ability to think critically by asking relevant questions, identifying root causes and applying intervention to address them
Coordinate office renovations, expansions, relocations, and workplace improvement projects
Monitor utilities, building services, environmental conditions, and space management
Conduct regular site inspections and implement corrective actions where required
Vendor & Contract Management
Manage relationships with vendors, contractors, landlords, and building management teams
Negotiate contracts and service agreements to achieve cost efficiency and service quality
Monitor vendor performance against established service level agreements
Lead vendor reviews and drive continuous improvement initiatives
Health, Safety & Compliance
Ensure compliance with company policies, workplace regulations, and local statutory requirements
Lead workplace health and safety programmes
Coordinate emergency response planning, fire drills, evacuation exercises, and crisis readiness activities
Maintain business permits, licenses, compliance documentation, and regulatory records
Investigate workplace incidents and implement preventive actions
Financial & Budget Management
Develop and manage annual site operating budgets
Monitor administrative and facilities-related expenditures
Review and approve invoices and vendor payments
Identify opportunities for cost savings and operational efficiencies
Provide regular budget forecasts and financial reporting
Employee Experience & Engagement
Serve as a key stakeholder in creating a positive workplace culture
Support onboarding and offboarding activities, including workstation setup and site access
Partner with HR and business leaders to deliver employee engagement initiatives
Ensure timely resolution of employee facility and workplace-related concerns
Foster a collaborative, inclusive, and productive work environment
Business Continuity & Security
Lead site business continuity planning and readiness activities
Ensure workplace security controls, access management, and emergency procedures are maintained
Coordinate responses to facility-related incidents and operational disruptions
Partner with security providers and business leaders on risk mitigation strategies
Leadership & Team Management
Lead and develop administrative, facilities, reception, and workplace services personnel
Establish performance goals and development plans for team members
Drive accountability, service excellence, and continuous improvement within the team
Provide coaching, mentoring, and leadership support to direct reports
The skills we would love to see in your suitcase .
Minimum 5-8 years of experience in facilities management, office administration, workplace services, or site operations
Minimum 2-3 years in a leadership or managerial role
Facilities and workplace management
Budget planning and cost control
Vendor and contract management
Project management
Risk management and business continuity planning
Health, safety, and compliance management
Microsoft Office Suite and workplace management systems
Strategic thinking
Decision-making and problem-solving
Stakeholder management
Team leadership and coaching
Change management
Customer service orientation
Communication and influencing skills