Customer Experience Specialist - Drammen - Fixed Term Contract

This is a 6 month Fixed Term Contract.

At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world’s transition to sustainable energy to life.

In this role, you will guide customers through every step of their Tesla journey, from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We’ve created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking.

- Provide customers with a product orientation, highlighting key features and providing guidance on how to operate the vehicle and use its various features ahead of driving away in their new car
- Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion
- Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition
- Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions
- Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities
- Liaise with the delivery team, ensuring that customers are kept up-to-date on their vehicle's progress and receive regular updates on delivery timelines
- Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values
- Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture

- Proven track record of delivering excellent customer experiences
- Ability to work independently and as part of a team
- Excellent interpersonal skills with a natural ability to build rapport and engage with customers
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- A passion for Tesla's mission to accelerate the world's transition to sustainable energy
- Must have and continue to maintain a driver's license valid in Norway and safe driving record
- Fluent in English & Norwegian