Senior Financial Services Consultant

KEY RESPONSIBILITIES

- To foster a healthy relationship with branch staffs and Branch Manager, in order to have referrals.

- To focus on the walk-in customers and tap on the bank’s database to cross-sell bancassurance products to the clients.

- To pro-actively communicate with the branch staffs about the products and services offered.

- To be part of the branch’s team and work with Relationship Manager to increase insurance sales penetration to PB/AP clients

- Mobile in sales to meet clients

- Obtain business resources from referral and leads

- Perform entire sales process

- Perform after sales servicing

- Establish & strengthen customer relationships

- To meet sales target set by the Bank

- To maintain good rapport/relationships with customers and branch staffs to ensure effective liaison, coordination and efficiency of operations.

Sales Management

- To achieve the target percentage of successful closure as stated by the Business

- To conduct fact find, insurance need analysis for clients and ensure prompt advise and solutions are offered to clients

- To work as a team in generating ideas and action plans on how to increase the activity and sale of insurance products

- Knowledgeable in the Bank’s products including features, benefits, promotional campaigns, and procedures.

- To provides personal financial advisory services to prospective customers.

- To maintain given persistency and cooling off ratios

Customer Management

- To ensure that customer enquiries are promptly attended to within TAT.

- To ensure a systematic review process for existing policyholders

- To provide regular feedback on issues pertaining to latest development in the market place and customers’ changing needs and requirements.

Compliance

- To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.

- To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

- To ensure proper sales compliance and no mis-selling

- To ensure fulfillment of CPE hours for licensing renewal