About this role
Key Responsibilities
- Manage RMA repair operations across Asia, including repair capacity, material readiness, repair-site performance, backlog, and TAT.
- Monitor RMA returns, repair status, aging, backlog, and TAT performance.
- Work with suppliers to ensure sufficient repair manpower, equipment, materials, spare parts, and fixtures are available.
- Identify repair bottlenecks and drive corrective actions to meet committed TAT.
- Partner with Oracle data-center teams to forecast expected RMA returns and understand operational priorities.
- Track top failure modes and recurring hardware issues; coordinate with suppliers, quality, engineering, and supply-chain teams on containment and corrective actions.
- Establish regular RMA dashboards covering return volume, repair progress, TAT, backlog, top issues, and risk status.
- Escalate material, capacity, quality, or process risks early and drive closure with clear owners and timelines.
- Support continuous improvement of repair processes to reduce repeat failures and protect data-center availability.