About this role
Who We Are
Fulcrum Digital
is a global AI-first enterprise transformation company with over 25 years of
experience. We partner with enterprises across financial services, insurance,
healthcare, retail, manufacturing, higher education, and logistics to move from
AI experimentation to scalable business outcomes. Fulcrum Digital works with
over 100 global clients, including Fortune 500 enterprises, combining deep
industry expertise with capabilities in enterprise AI, digital engineering,
cloud modernisation, platform integration, and generative AI.
The Role
We're looking for
a Salesforce Administrator to join one of our top client engagements — a global
enterprise undergoing Salesforce-led transformation, including acquisition
integration and platform expansion across newly onboarded entities. This is a
Permanent/Full-time, Hybrid position based in Dublin, Ireland.
You'll partner
with business stakeholders to translate requirements into scalable Salesforce
solutions within an Agile/SAFe framework, acting as the bridge between
business, technical, and QA teams. You'll drive end-to-end delivery across
multiple initiatives, lead design discussions on the Salesforce Lightning
platform, and bring best practices for M&A system integration and data
migration to high-impact, cross-geography programs.
What You'll Do
• Partner with business stakeholders to capture
requirements and translate them into scalable Salesforce solutions within an
Agile/SAFe framework
• Act as a bridge between business, technical, and
QA teams to ensure alignment on requirements, dependencies, and delivery
outcomes
• Drive end-to-end delivery of initiatives,
proactively managing timelines, dependencies, and cross-team coordination
• Lead design discussions and contribute to
architecture decisions and solution design on the Salesforce Lightning platform
• Support Scrum teams in adhering to Agile best
practices, including all ceremonies and delivery standards
• Develop and maintain key documentation such as
user stories, functional specs, and design artifacts
• Track and report progress to stakeholders,
ensuring transparency and timely issue resolution
• Build and maintain strong relationships with
business partners and internal teams
• Provide ongoing recommendations and strategic
insights aligned to the product roadmap
• Present demos, prototypes, and solution
walkthroughs to business stakeholders
• Influence stakeholders through data-driven
insights and thoughtful decision-making
• Lead acquisition integration programs and other
high-impact initiatives involving significant system transformation
• Support Salesforce platform expansion across
newly integrated entities
• Bring best practices for M&A system
integration and data migration
• Manage multiple initiatives and stakeholder
engagements simultaneously in a fast-paced environment
• Drive consistent delivery of high-quality,
scalable solutions
• Collaborate with cross-functional teams across
geographies to define and implement best-fit designs
• Ensure successful outcomes for business use
cases while identifying opportunities for continuous improvement
• Provide clear status updates to business and
technology leadership
Requirements
Requirements
• Salesforce Administrator and Sales Cloud
Consultant certifications (required)
• Proven ability to design and deliver solutions
leveraging Salesforce platform capabilities
• Experience building or supporting AI-driven or
agentic solutions
• Strong understanding of system integrations, ETL
processes, and BI tools
• Hands-on experience with data management (data
loads, mapping templates, Excel models)
• Exposure to Salesforce Mobile capabilities
• Demonstrated success leading complex,
multi-stream projects across global teams
• Strong analytical, problem-solving, and
communication skills
• Ability to lead cross-functional teams through
influence (matrix leadership)
• Experience presenting to stakeholders and
translating technical solutions into business value
Nice to Have
• Slack admin experience
• Experience managing CPQ/RCA