About this role
- Communicate with all departments verbally and in writing to ensure all roles are coordinated properly including administrative requirements, warehouse inventory, accounting procedures, compliance requirements and shipping functions.
- Collect update and submit all required Tech Service Dept. reports to the Tech Service Manager for review. File all approved reports appropriately.
- Keep all Tech Service department documentation current, in compliance and properly filed.
- Work with Quality Control to ensure that all guidelines and ISO requirements are fulfilled to meet ISO Certification.
- Submit requisitions for parts and services to management and forward approved documentation to purchasing.
- Ensure all Invoices received from outside vendors are received in JDE and promptly processed for payment.
- Process customer purchase orders and enter data into JDE.
- Relieve inventory and ship customer orders by entering data into JDE.
- Invoice customers using JDE, once complete, print all invoices and mail to billing address with all other supporting documentation.
- Practice due diligence on every order by completing the visual compliance on each customer and inputting all required compliance information (i.e., schedule B, ECCN’s, incoterms, end user, and end destination).
- Follow up on invoices submitted to ensure payment is received or take actions to ensure timely payment.
- Process Weekly/Monthly Revenue reports for Tech Services.
- Work with Competency in data entry and tracking of employee training/competencies.
- High School Diploma or G.E.D. equivalent
- Good communication skills, must be able to speak, read and write English correctly.
- Familiar with Microsoft Office, JDE System, and other applications programs.
- Ability to prioritize and work on multiple projects.
- Able to work in a dynamic environment with 24 / 7 contact / availability.
- Willing to travel and work non-standard work hours if required.
- Valid Driver’s License / Clean Driving Record.