Risk Operations Support

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide.

But that's not all! We're not just about numbers, we're about people . With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a dedicated Risk Operations Support to join our team in Bucharest, Romania!

About the job:

We're looking for an enthusiastic English speaker to join our AML, Fraud & Risk Operations team!

It is a great opportunity to work in a tech-driven company. Full of interesting and challenging projects, in a relaxed and friendly environment, our headquarters are in the heart of the city.

What You'll get to do:

- Monitor transactional activities to identify and detect potential fraudulent patterns.
- Investigate, report, and take appropriate remedial action on suspicious account transactions to protect the business from financial losses.
- Use fraud prevention and monitoring systems to optimize deposit conversion rates while maintaining chargeback rates within acceptable thresholds.
- Analyze customer account activity to identify unusual transactional patterns or behaviors.
- Review and process withdrawal requests in accordance with internal procedures and applicable requirements.
- Contribute to the achievement of the Fraud Team's KPIs and ensure compliance with established performance targets.
- Handle and resolve customer inquiries in accordance with established SLA requirements.
- Escalate identified threats and risks to the COO and/or Compliance Officer for root cause analysis and appropriate mitigation.
- Liaise with the MLRO to ensure that suspicious payment activity is identified, escalated, and investigated accordingly.
- Communicate effectively with customers, service providers, and other key business stakeholders.
- Create, maintain, and update files and documentation as required.
- Use the software applications and systems provided by the company in accordance with internal procedures.
- Maintain the confidentiality and security of data handled during daily activities.
- Ensure that work equipment is properly used and maintained in good working conditions.
- Continuously develop and improve professional knowledge, skills, and expertise relevant to the role.
- Maintain the confidentiality of company-related information and documentation.
- Comply with all applicable legal requirements, as well as the company's internal Occupational Health and Safety and Emergency Procedures, in accordance with the risk assessment applicable to the position.
- Configure and update rules within the relevant systems based on received business requirements and requests.
- Implement requested system and rule changes within the established SLA.
- Ensure that newly created or modified rules are compatible with existing rules and configurations.
- Perform any other duties and responsibilities assigned by the direct manager that are relevant to the position and consistent with the employee's professional qualifications.
- Comply with the provisions of the company's Internal Regulations and meet the performance standards and criteria established by the employer.

What we’re looking for:

- Experience in fraud prevention, detection and investigation techniques;
- Understand international online payment methods and their associated risks;
- Logical approach, high attention to details, accurate and able to multi-task;
- Strong written and verbal communication skills;
- Team oriented and yet able to work independently;
- A flexible approach and professional attitude;
- Ability to work under pressure;
- Minimum of two years’ experience ideally within a payments or security role.Customer Centric;
- Target orientated and results driven;
- Numerate with excellent analytical thought processes;
- Analytical and accurate way of working showing a strong sense of initiative;
- Decisive, discrete, trustworthy and reliable;
- Have a pleasant personality and professional disposition;
- Team Player showing personal authority;
- Enthusiastic and Self Motivated; Confident, assertive, committed and patient.

Here's what we offer:

- Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
- Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
- Benefit from two Free Fridays each year, limited to one per quarter.
- 3 sick leave days per year, no doctor's note required.
- Daily catered lunch or monthly lunch allowance.
- Private Medical Subscription.
- Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
- Access to an Employee Assistance Program through TELUS Health.

Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool and gym?

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.