INTERNAL Only - Guest Empowerment Coordinator (Mercy House)

Job Title: Guest Empowerment Coordinator (Mercy House)
Reports to: Manager of Housing  
Location: St. John’s   
Employment Type: Permanent Full-Time

Type: Union   
Hours: Monday to Friday, with flexibility for occasional evening or weekend coverage as required

Rate of Pay: $26.16 per hour

PCN: 01-400-006

Position Summary

The Guest Empowerment Coordinator plays a key role in supporting residents of Mercy House and Community Health Centre as they transition toward greater independence and housing stability. This position is responsible for developing and coordinating strength-based, trauma-informed programs that promote skill-building, personal development, and connection to community resources. Working closely with staff, volunteers, and participants, the Coordinator fosters a respectful, inclusive, and supportive environment that reflects the values of dignity, compassion, and harm reduction.

Key Responsibilities

- Collaborate with the Manager and Program Supervisor to plan, deliver, and evaluate programming, including onsite supports and community-based referrals.

- Design and implement life skills workshops, support groups, and volunteer opportunities that reflect the diverse needs and goals of program participants.

- Use trauma-informed and strength-based approaches to engage Guests in meaningful programming, including opportunities for peer leadership and community participation.

- Partner with the Guest Empowerment team to ensure programs are accessible to individuals facing complex barriers such as mental health challenges, substance use, or histories of homelessness.

- Foster an inclusive and culturally responsive environment where dignity, equity, and Guest autonomy are prioritized.

- Build and maintain collaborative relationships with internal departments and external service providers to maximize opportunities for support and transition.

- Monitor participation, document progress, and contribute to evaluation efforts to ensure continuous improvement.

- Contribute to a positive team culture rooted in harm reduction, housing-first principles, and community care.

- Supervise relevant student placements as required

- Ensure safe, effective and efficient delivery of services to The Gathering Place Guests.  Application of organizational policies and processes pertaining to Guest and workplace safety is expected.

- Support day-to-day program activities and perform additional duties as required.

Qualifications & Skills

- Post-secondary education in health/social sciences, community services, or a related human services field.

- Minimum 3 years' experience working in a social services, housing, or supportive programming environment.

- Demonstrated understanding of trauma, poverty, substance use, and mental health through both professional and/or lived experience.

- Skilled in designing and facilitating programming for marginalized or vulnerable populations.

- Strong interpersonal skills, with the ability to build trust, lead with empathy, and navigate sensitive situations with discretion.

- Effective time management and organizational skills, with the ability to balance priorities and meet deadlines in a dynamic environment.

- Excellent verbal and written communication skills.

- Proven ability to work both independently and as part of a collaborative team.

Equivalencies in education and experience will be considered.

Closing Date for Applications: October 14, 2026