Senior Manager, Retail Field Operations

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Requisition ID: 21461

Remote Work Available: No

Job Title: Senior Retail Field Operations Manager

Department: Retail Operations

Reports To: Director of Retail Operations

Travel: 30-50%

Position Summary:

The Senior Retail Field Operations Manager is responsible for leading a team of Retail Field Operations Managers and Specialists, supporting retail wholistically, through operational procedures, systems, continued learning, and business processes across multiple markets.

Key Responsibilities:

- Manage, facilitate, and increase communication and efficiency between departments.

- Effectively partner with retail leadership to analyze operational and developmental opportunities and create strategic solutions that support the Trulieve retail organization.

- Assist with system and technology development and implementation.

- Develop and provide feedback for continuous improvement of all retail Standard Operating Procedures (SOPs).

- Communicate all operating policies and/or issues at department meetings.

- Participate in User Acceptance Testing (UAT) to validate updates and enhancements meet operational needs and function as expected.

- Oversee training compliance to ensure proper assignment, management, and training records for retail training modules within Trulieve Learning Management Systems.

- Provide training and support for all Trulieve Retail partners with company and regulatory compliance requirements.

- Collaborate with Learning & Development on employee training and development opportunities.

- Partners with Retail, Marketing and Brand Management teams to maximize sales via in-store displays, brand engagement tools and point-of-purchase materials.

- Provide support with new store openings to ensure the store and team are prepared for Grand Opening and understand operations moving forward.

- Assess current sales and business trends to ensure merchandising strategies are driving revenue into all key categories.

- Visit retail establishments to ensure operational procedures are being followed and assessed for optimizations as needed.

- Oversee state specific communications updates and task management.

- Other miscellaneous assigned projects and responsibilities as directed.

Qualifications:

- Must have a strong knowledge of operations, sales processes, and company policies.

- Prior operations management experience, preferably in retail and/or customer service area, is a plus

- Self-starter with a history of pushing for deadline-driven results and deliverables

- Ability to translate insights and metrics into strategy.

- Experience in successfully building and managing a high-performing team.

- Results driven and passionate about meeting consumer’s needs.

- Strong written, verbal and presentation skills.

- Must be extremely organized and skilled in prioritizing and managing multiple projects.

- Observant, analytical, inquisitive, and attentive

- Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels

- Must possess the ability to train, develop and evaluate a team

- Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop),   comprehend safety procedures,   and utilize telecommunication devices

- SAP and State required compliance/inventory management system knowledge preferred.

- Able to understand and follow written/oral instructions

Additional Minimum Qualifications:

- Must possess a valid driver’s license and pass MVR background check

- Must be able to pass a level 1 and level 2 background check

- Must be at least 21 years of age

- Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.

- Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude.

Physical Requirements:

While performing the duties of this job, the employee is:

- Frequently required to move/traverse throughout facilities, including tight spaces

- Accurately communicate and exchange sensitive information and ideas with others, including members of the public; observe/inspect details at varying ranges; operate computing devices:

- Occasionally required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery). push/pull objects up to 50lbs, lift/carry/position objects up to 50 lbs.

- Ascend/descend stool/ladder/steps, position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl).

- Frequently required to remain in a seated position

- Must have visual and auditory acuity with or without aids to perform all functions of the position

Work Schedule:

- 45+ hours weekly with flexible hours depending on business needs. Must be available to work occasional evenings, weekends, and holidays. Travel 30%-50% of work schedule depending on business needs.

Please apply directly through our official careers site or authorized recruitment channels. Using third-party application services may create issues with your applicant profile and lead to processing delays.

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.