About this role
Peregrine Hospitality is seeking a sales-oriented coordinator to serve as the Sales Coordinator for our Buckhead Autograph Hotel with distinctive 201-room luxury lifestyle rooms. The position will be located onsite in Buckhead, Georgia leading our boutique hotel designed for discerning travelers who value artistically curated experiences. You will function as the point of contact for all aspects of group functions & bookings at the property, including room blocking, rooming lists, amenity coordination, event details, & follow ups. You are the liaison between the propertys sales department, guest services departments and the clients, conducting their communication with a welcoming and positive demeanor. You have extensive Marriott previous experience in sales, event and/or hospitality, displaying commitment to solving problems and at the best interest of the hotel.
Essential Functions
- This position will coordinate the properties use, effectiveness and compliance of the Sales system.
- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
- Coordination of rooming lists.
- Event details set up.
- Answering questions from groups.
- Communication between the sales department and the guest services department to ensure positive customer service for guests.
- Promote awareness of brand image internally and externally.
- Gather materials and assemble information packages (e.g., brochures, promotional materials).
- Use sales techniques that maximize revenue while maintaining existing guest loyalty.
- Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
- Maintain customer database.
- Answer incoming calls to management and is the liaise between catering, management and internal/external guests.
- Coordinate and schedule appointments for management.
- Interact in courteous and professional manner with guests, vendors and associates.
- Perform clerical duties such as typing correspondence and reports, filing, and answering phones.
- Maintain and upkeep various filing systems, including vendor information where necessary.
- Greet visitors/guests and answer questions and concerns; follow through either to resolution or refer to the appropriate manager.
- Assure all incoming and outgoing correspondence is typed, received, mailed and/or filed as required.
- Assist managers in scheduling appointments, meetings and travel arrangements for business trips as required.
- Support administrative needs of daily reservations from direct booking segment.
- Support phone coverage and inquiries of LTS, wedding blocks, reservations, and cancellations.
- Support administrative needs of groups with detailed list of processes with establishing blocks and managing inventory
- Process accounting administrative duties including commissions, payments, deposits, disputes and research.
- Maintain a professional working environment and attitude.
- Maintain and upkeep of all office equipment.
- Make reservations for V.I.P. guests.
- Organize and maintain filing system.
- Provide administrative support for the hotel operations as needed.
- Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
- Follow 4 Keys service standards, standard operation procedures, and safety standards.
- Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
- Follow safety and security procedures.
- Work cohesively with co-workers and all departments as part of a team.
- Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
- Adhere to attendance and reliability standards.
- Follow all additional duties as assigned by management.
Skills and Abilities
- Understand the mission, vision, and goals of the hotel.
- Must be able to prioritize and work efficiently with limited supervision.
- Must be detail oriented and able to multi-task efficiently.
- Must be able to speak and understand and communicate the primary language(s) used in the workplace.
- Strong communication, follow-up, and organizational skills are essential.
- Must have the ability to push, pull bend, squat and lift on a regular basis.
- Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
- Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly; understand a guests service needs; work cohesively with co-workers as part of a team.
- Must be able to understand guests service needs.
- Maintain confidentiality of guest information and pertinent hotel data.
Job Qualifications/Requirements
Experience : Minimum 1 years experience in Marriott brand systems preferable in sales or events.
Additional : Will be required to work flexible scheduled shifts based on business needs
Physical Requirements & Working Conditions:
The minimum physical requirements for this position include but are not limited to:
Flexible and long hours sometimes required
Must be able to lift and/or carry up to 50 pounds
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
Ability to stand and walk for extended periods of time
Ability to bend and twist, push and pull, stoop, and kneel
Disclaimer
All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the at will employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.
Reasonable Accommodation Statement
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [email protected]
Equal Opportunity Employer Statement
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.
Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.