Digital Service Designer

### Posting ID
PIP11599

On behalf of the Department for Business and Trade we are looking for a Service Designer (Inside IR35) for a 12 Month hybrid contract based up to 2 days per week in any DBT UK Office.

An active SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. (Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.)

We have an immediate need for a Digital Service Designer to work on the Business, Innovation, Science and Trade, (BIST), Machinery of Government, (MoG), change and/or to support or supplement teams where existing specialists need to be diverted on to MoG work.

The BIST MoG is due to start its discovery phase in October 2026, with delivery in 2028. This is a time-critical activity to establish the evidence needed to support future decisions about service transitions, operating models, people impacts, technology migration and delivery planning.

Responsibilities

Service Prototyping

- Service prototyping involves bringing end-to-end service experiences to life so that you can test them with users.
- approach service prototyping as a team activity, actively soliciting prototypes and testing with others
- establish service design patterns and iterating them
- contribute service design patterns and prototyping methodology to the wider design community, helping to build a community of practice with defined ways of working
- help more junior designers to develop their service prototyping skills
- advise teams and portfolios on the best methods of service prototyping to use
- ensure best practice is being followed across the teams
- coach and mentor to develop their service prototyping skills
- run workshops with stakeholders at all levels
- You can work with policy teams and other stakeholders outside of DDaT on the implementation of service prototyping
- Direct the transition from prototype into pilot projects through working with the service areas who will take this forward and lead on-going evaluation, including creating clear success metrics for the improved service

System Thinking

- Systems thinking involves understanding, analysing and designing services as part of a wider system.
- taking a holistic view of a system in which a service sits, considering user needs, touch points and technology
- leading the synthesis of large and complex systems
- identify opportunities and problems in an existing system or service

Data Led Design

- Data led design involves designing services based on multiple sources of information.
- Use a range of quantitative data to inform your service design decision e.g. failure rates, conversions
- Work with researchers and business analysts to understand the key pain points and areas of failure within a service
- Use a range of data points to inform design decisions working with M&E functions to set the performance framework for services
- Design services that meet business needs in identifying where service deliver could be more efficient, cost effective or where intervention isn’t working
- Support colleagues across a portfolio in setting success metrics
- You can work with policy teams and other stakeholders outside of DDaT using a range of metrics and success criteria to co-design services
- Liaise with senior stakeholders to communicate service improvements that are data led and help create measurable improvements to a service
- You can influence the use of data and success metrics on service delivery beyond digital
- Support a range of colleagues on using a range of qualitative and quantitative data to support service transformation

Relationship management

- Relationship management involves managing stakeholder requirements and communications throughout a project, while remaining focused on the user needs and being a positive advocate for change.
- understand who your stakeholders are, what evidence is relevant to them and the importance of managing relationships with them
- influence decisions , deal with challenging situations and remove blockers
- build long-term strategic relationships and communicate clearly and regularly with colleagues, supporting mutual needs and commitments while focusing on user needs

Strategic thinking

- Strategic thinking involves understanding the context of your work and aligning it to an organisation's objectives . This also means heads of practice, and leads communicate the wider context and aims to other members of the team.
- work within a strategic context and communicate how activities meet strategic goals
- contribute to the development of strategy and policies
- balance user needs against business requirements

Engaging others and influencing

- Communication and influencing involves communication with purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
- communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact.
- use storytelling to clearly and simply explain complex or difficult concepts and services to an audience according to their mental models
- Advocating and developing the design practice

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a Disability Confident employer, the Department for Business and Trade encourage applications from disabled and neurodivergent candidates . Applications from candidates who identify as having a disability and meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".