Support & Information Officer (Scotland)

Support & Information Officer

Basis: Permanent, Full time 36 hours per week

Salary: £31,549 to £33,126 per annum

A £312 tax-free working from home allowance is also payable annually.

Location: Edinburgh (Hybrid – min. 2 days in office)

About the Electoral Commission

The Electoral Commission is the UK’s independent body overseeing elections and regulating political finance. Everything we do is about ensuring trust, participation, and integrity in the democratic process.

As we enter a bold new chapter under our five-year Corporate Plan, we are increasing our workforce and transforming how we plan and deliver core services. This post plays a central role in that journey.

About the office

Our Edinburgh office is based in the Quay building in Fountainbridge, offering a modern and welcoming place to work. Colleagues here will have access to an on‑site gym, and the office benefits from impressive views across the city, including Edinburgh Castle. The building sits alongside the Union Canal, providing a pleasant setting for lunchtime walks or time outdoors, with a range of shops, cafés and amenities close by.

The office is conveniently located around a 12‑minute walk from Haymarket station, with excellent rail connections as well as frequent bus and tram services, making it easy to commute from across the city and beyond. Combined with our flexible and hybrid ways of working, the Quay building offers an attractive, well-connected and comfortable working environment.

About the role

This is a varied, public-facing role at the heart of the Electoral Commission’s work in Scotland. You will be a first point of contact for voters and electoral stakeholders, providing clear and accurate information while helping the Scotland team operate effectively.

Working across public information, administration and communications, you will:

- Manage and respond to enquiries by phone, email and letter, recording contacts in line with Commission procedures
- Work with colleagues to provide advice and guidance to electoral administrators, political parties, candidates, agents and campaigners
- Organise meetings and events, provide secretariat support, take minutes and maintain information resources
- Support financial administration, travel and accommodation arrangements, and practical office requirements
- Support newsletters, internal communications and wider engagement activity

The role offers the opportunity to build broad experience across public information, stakeholder support, communications and business administration while contributing directly to services that support trust and participation in Scotland’s democratic process.

About the team

You will join the Commission’s Scotland team within the Devolution and Law Directorate, reporting to the External Affairs Manager, Scotland. The team supports the Commission’s work with voters and key electoral stakeholders in Scotland and provides the local coordination needed for effective delivery.

The role is highly collaborative. You will work with colleagues across External Communications, Northern Ireland, Wales, Business Support, Internal Communications, Digital Communications, Voter Engagement and Electoral Administration & Regulation. This gives you a broad view of the Commission’s work and the opportunity to build relationships across different professional areas.

Who we’re looking for

We are looking for someone who enjoys helping people, can communicate complex information clearly and takes pride in organised, accurate work. You will be comfortable balancing a varied workload, responding to enquiries and supporting colleagues with the practical detail that keeps a busy team running effectively.

You will need to demonstrate:

- Experience of communicating complex information to the public or other stakeholders
- Ability to use and maintain information resources, such as databases and spreadsheets
- Experience of organising meetings or events
- Experience of supporting communications work, such as drafting and issuing newsletters
- Experience of managing multiple tasks and prioritising your workload effectively
- Good attention to detail, with a thorough and methodical approach
- Knowledge of the electoral system and political structures in Scotland and across the UK is desirable, rather than essential.

Why work for us?

This role offers a distinctive opportunity to contribute to the work of the UK’s independent elections regulator from its Scotland office. You will gain exposure to a wide range of audiences and colleagues, develop experience across public information, stakeholder engagement, communications and administration, and see how the Commission supports voters and the delivery of well-run elections.

The breadth of the role also provides opportunities to strengthen transferable skills in customer service, organisation, communication, stakeholder working and electoral administration, supported by the Commission’s learning and development offer.

We offer a strong total reward package, including:

- Flexible working and hybrid model (40% office minimum)
- 28 rising to 30 days annual leave + bank holidays
- Civil Service pension scheme (28.97% employer contribution)
- Study support for professional qualifications
- Ongoing learning and development opportunities
- Ride2Work, eye care vouchers and more

How to apply

We are committed to fair and inclusive recruitment. To help reduce unconscious bias and ensure all applicants are assessed solely on their skills, knowledge and experience, we use an anonymous recruitment process.

When applying, please provide an anonymised CV which omits your protected characteristics and any personally identifiable information:

Do not include:

- Your name, address, phone number, email or other contact details
- Your date of birth or age
- Gender, ethnicity, nationality or other personal identifiers.
- A photo of yourself
- Remove educational dates as these are a clear indication of your age
- There is no requirement to include your primary education details

Do include:

- Your employment history including employers and dates of employment
- Explanation for gaps in your history
- Your duties, responsibilities and achievements

If your CV contains personal details (such as your name or contact information), we will be unable to consider your application. Please double-check your documents before submitting, including the file name you use to save and upload your CV.

Supporting disabled applicants

The Electoral Commission is proud to be a Level 2 Disability Confident Employer. As part of this commitment, we aim to prioritise interviews for disabled applicants who meet the essential criteria listed in the job description.

There may, however, be occasions where it is not practicable or appropriate to interview all disabled applicants who meet the essential criteria. For example, during periods of exceptionally high application volumes or seasonal recruitment activity, the Commission may need to limit the overall number of interviews offered to both disabled and non-disabled applicants.

If you have a disability and would like to be considered under this commitment, please indicate this when you apply. We also welcome requests for reasonable adjustments at any stage of the recruitment process or within the workplace.

Key dates

Application deadline: 19th October 2026 (23:59)

Interviews: 2nd November 2026

Anticipated start date: 7th December 2026

Interviews may be conducted virtually via Microsoft Teams.