About this role
Within 90 Days, You’ll
- Build a strong understanding of Sitetracker’s Solution Delivery organization, implementation methodology, Salesforce-based platform, global delivery model, and partner ecosystem.
- Establish relationships across Solution Delivery, PMO, Customer Success, Product, and other key partners and understand how responsibilities are divided across teams.
- Assess the skills, capacity, utilization, and development needs of your team and establish a current skills matrix and development priorities.
- Become fluent in the operational and financial data used to run your pod, including utilization, gross margin, revenue forecasts, work planners, and project health.
- Identify immediate opportunities to strengthen technical reviews, delivery standards, resource planning, and global handoffs.
Within 180 Days, You’ll
- Run your pod consistently from system-validated operational and financial data, identifying and addressing variances before they materially impact delivery or forecast performance.
- Establish consistent use of delivery standards including the BA Playbook, project health scores, readiness gates, and close-out reporting.
- Implement clear technical review and quality-control practices that strengthen solution design and architecture integrity across the portfolio.
- Establish development plans for your direct reports and coach team members toward expanded technical and leadership capabilities.
- Begin implementing improvements to cross-regional handoffs and AI-assisted delivery workflows, with clear measures of their impact on quality and efficiency.
Within 365 Days, You’ll
- Have your pod operating at or above FY27 utilization and gross margin targets across both onshore and offshore resources.
- Maintain weekly revenue forecasting within 5% and work-planner estimates within 10% of actuals.
- Have consistent delivery standards embedded across your portfolio, with a current skills matrix and active development plan for every direct report.
- Have strengthened Sitetracker’s global delivery model through more predictable cross-regional handoffs, clearer ownership, and improved use of offshore and partner resources.
- Demonstrate measurable improvements in delivery efficiency and solution quality through stronger technical governance, operational data, and thoughtful adoption of AI-assisted delivery practices.