About this role
At Chatters, beauty is more than what we do, it's how we connect, create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and expertise together to create inspiring spaces where customers feel welcome, empowered, and excited to explore their personal style.
We're looking for a District Manager to lead our Franchise locations within Eastern Canada, based in Ontario GTA . This is an exciting opportunity for an experienced multi-site leader who is passionate about developing people, driving business performance, and creating exceptional experiences for both customers and salon teams.
What You'll Do
- Oversee 11 of our Franchise locations, across Eastern Canada.
- Lead, coach, and inspire Franchise owners and management teams across your district to achieve exceptional business results while creating an engaging and inclusive team culture.
- Drive sales growth, operational excellence, and profitability across multiple salon locations.
- Deliver a consistent and elevated customer experience by ensuring every location lives the Chatters brand and service standards.
- Partner with Franchise owners and management to recruit, develop, retain, and succession plan high-performing teams.
- Analyze business performance, identify opportunities, and implement strategic action plans to achieve district goals.
- Monitor key performance indicators including sales, labour, inventory, shrink, and profitability, taking proactive action when needed.
- Champion change initiatives and ensure operational consistency across all locations.
- Build strong partnerships with cross-functional teams to support business objectives.
- Travel throughout your district up to 75% of the time , providing in-store coaching, leadership, and support while fostering strong relationships with your teams.
- Lead with accountability while creating an environment where people feel valued, supported, and inspired to grow.
- Expected to be in our Mississauga office 1-2 days per week for key meetings with internal stakeholders.
Who You Are
You're a people-first leader who believes great business results come from developing great people.
You align with our corporate values:
Start with the Power of You: You lead with confidence, accountability, and integrity. You inspire trust through your actions and take ownership of developing high-performing leaders.
Every Interaction Matters: You understand that every conversation, with clients, Store Managers, and support partners is an opportunity to build relationships and strengthen our culture.
Make It Memorable: You celebrate success, recognize achievements, and create experiences that inspire loyalty from both customers and employees.
More Than Just Beauty: You believe beauty is about confidence, connection, and creating positive experiences in every salon.
Commit to Grow and Learn: You're passionate about coaching others, embracing change, and continuously improving both yourself and your teams.
What You Bring
- 3–5 years of multi-site leadership experience, preferably within retail, beauty, or another multi-unit service environment.
- Proven success leading high-performing teams while delivering sales growth and operational excellence.
- Strong business acumen with experience managing financial performance, budgets, labour, and profitability.
- Demonstrated ability to coach, mentor, and develop leaders while building strong succession pipelines.
- Excellent communication, organizational, and relationship-building skills.
- Experience leading change initiatives and adapting quickly within a fast-paced environment.
- Strong analytical and problem-solving abilities with a proactive, solution-focused mindset.
- Comfortable using business systems, reporting tools, and Microsoft Office applications.
- Willingness to travel throughout Eastern Canada (up to 75% of the time) as needed to support your district, which includes locations across Eastern Canada.
What We Offer
- Competitive base salary (starting at $75,000 annually)
- Monthly Performance-based incentives
- Monthly car allowance
- Product and salon service discounts
- Medical and dental benefits
- Employer RRSP contributions
- FREE in-salon, regional, and national education opportunities
- Opportunities to learn, grow, and advance your leadership career
How to Apply
Ready to lead with confidence and purpose?
Submit your online application or email us at [email protected]
Connect with us on:
- Instagram: @chattershairsalon
- Facebook: Chatters Hair Salon
- LinkedIn: Chatters Canada
- Website: https://www.chatters.ca
Chatters prioritizes diversity, equity, and inclusion because we know it makes our company a better place to work and shop. We are committed to creating accessible environments for our team members, candidates, and customers. Requests for accommodation due to a disability—visible or invisible, temporary or permanent—can be made at any stage of application and employment. We encourage candidates to share their needs so we can provide equitable opportunities.