About this role
ROLE DESCRIPTION
Position: Room Attendance
WE NEED BIG STARS LIKE YOU!!!
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Cotton Court is a collection of hotels are created for todays passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond...
Status: Non-Exempt
Reports to: Executive Housekeeper
JOB SUMMARY
Our Room Attendants communicate with guests in a friendly and welcoming manner with a smile. They ensure the hotel is clean throughout the day responsible for being knowledgeable about the hotel services and amenities. Provide excellent service to hotel guest rooms in a devoted and efficient manner. Able to clean assigned rooms while adhering to company standards for cleanliness and appearance standards.
ESSENTIAL DUTIES & FUNCTIONS
- Operational Responsibilities
Cleaning & freshening of rooms
- Vacuuming, making beds, and changing linens
- Cleaning bathrooms, and general organization of guest belongings and furnishings
Guest Services
- Greet guests warmly and provide excellent customer service.
- Respond to guest inquiries and resolve any issues or complaints.
- Ensure guest satisfaction by accommodating special requests
- Team Support and Training
Assist in training new room attendants as needed.
- Support team performance by collaborating with colleagues.
- Ensure compliance with Valencia Hotel policies and industry standards
- Communication and Reporting
Communicate effectively with the executive housekeeper and other housekeeping staff.
- Report any incidents or safety concerns immediately
- Safety & Compliance
Follow all hotel policies and procedures.
- Adhere to safety standards and maintain a safe working environment.
Qualifications
ESSENTIAL SKILLS AND QUALIFICATIONS
- Strong verbal and written communication skills
- Effective time management and problem-solving skills
- Ability to work well with a team and demonstrate attention to detail
- Excellent organizational skills and interpersonal abilities
- Previous experience in a restaurant or customer service role is preferred
- Experience using POS systems relating to hotel influenced software
Physical Requirements
- Standing/Walking: Frequent, including standing for long periods of time
- Lifting/Carrying: Up to 50 lbs., such as cleaning supplies and equipment
- Other Physical Requirements: handling, grasping, and crouching as needed, pushing, pulling
Working Environment
- Interior: Limited interior room access
- Exterior: Multi level exterior room access
BASICS
- Maintain cleanliness and organization in all work areas
- Display courteous behavior with guests and team members
- Report any unsafe conditions immediately
- Ensure hotel equipment & housekeeping equipment is in proper working condition
- Attend require meetings
- Follow company policies and procedures
- Perform any additional duties as assigned by the supervisor
CANDIDATE PROFILE
Education and Experience
- High school diploma or equivalent required
- Previous experience in a housekeeping or cleaning role preferred.