About this role
Role:
The Faster Payment Coordinator is responsible for ensuring the accurate, secure, and real-time processing of immediate transactions from RTP, FedNow, and Stablecoin by monitoring systems, resolving exceptions, reviewing appropriate reports, and managing risk.
Essential Functions and Responsibilities:
- Performs monitoring of high-volume real-time payments across various systems to ensure completion within strict service level agreements, regulations, and compliance. Actively identifies opportunities for process improvement and streamlining faster payment providers.
- Investigates, troubleshoots, and resolves payment discrepancies, transaction denials, exceptions, and reversal request. Handles inquiries from employees, members, vendors, and other financial institutions.
- Contributes to daily operations, provides insight for business updates to department management, and coordinates with key stakeholders in the organization.
- Reviews daily voucher, daily report download, and settlement to ensure accuracy in the payment posting.
- Performs other job-related duties as assigned.
Experience:
- Minimum 3 years Member/customer service experience with the financial institution. Required
- Minimum 3 years Knowledge of basic compliance and banking regulations. Required
- Minimum 3 years Knowledge of operating rules in regards to RTP, FedNow, and Stablecoin. Preferred
Education:
- High School Diploma or GED Required
- Associates Degree in computer science, business administration, or related field. Preferred
- Certification/License Accredited Faster Payments Professional (AFPP) or Faster Payment Professional (FPP) certification. If not currently held, the ability to obtain within a 2 year time frame. Required
- Certification/License Accredited Payment Risk Professional (APRP) certification. Preferred
Other Skills Required:
- Ability to interact professionally and confidentially with employees, management, members, and external partners for the purposes of resolving issues, giving or obtaining information, and building relationships.
- Ability to communicated effectively and professionally with staff, all levels of management, and outside third parties including vendors and other financial institutions via phone and email.
- Strong organizational and time management skills and the ability to handle multiple priorities effectively.
- Ability to work independently with minimal supervision while keeping leadership informed.
- Proficiency in Microsoft Office Suite.