eCommerce Merchandise Assistant

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

We are looking for a highly organised and detail-oriented Ecommerce Merchandise Assistant to support the day-to-day operations of our growing global ecommerce business. Working closely with the Ecommerce, Customer Experience and Product teams, you will help ensure our online stores are accurately maintained, launches are executed smoothly and customers receive a best-in-class brand experience.

You'll be;

Ecommerce Operations & Administration:

- Supporting the daily running of ecommerce operations across multiple online stores.
- Assisting with order management and internal administrative processes.
- Coordinating operational requests across departments including Customer Service, Product and Marketing.
- Maintaining accurate internal records, trackers and reporting documents.

Product Merchandising & Site Maintenance:

- Supporting the management of full product catalogue across ecommerce platforms.
- Supporting with product category management.
- Assisting with website housekeeping and ongoing content maintenance.
- Working cross-functionally to ensure site assets and product information remain current.
- Ensuring products appearing in Digital Channel activations are pinned accordingly.

Product Launch Support:

- Supporting the setup and launch of new products across ecommerce platforms.
- Assisting with product enrichment, including attributes, imagery, sizing information and customer-facing content.

Customer Experience Support:

- Assisting the Customer Service team with ecommerce-related queries and stock updates.
- Monitoring and moderating customer reviews across multiple regions.
- Supporting the upkeep of internal stock, launch and product information documents.
- Helping to ensure customers receive accurate and timely product information.

Staff Allowance & Partner Discount Management:

- Adding new starters and give them store credit.
- Removing staff allowance and store credit when staff members leave.
- Adding staff credit when staff return items ordered on store credit.

Internal Order Management:

- Processing affiliate orders.
- Working on personalisation and photography orders.
- Working on test orders for the warehouse e.g. gift box testing.

You'll have;

- A highly organised mindset with strong attention to detail.
- The ability to be comfortable managing multiple tasks and priorities in a fast-paced environment.
- Strong administrative and communication skills.
- A proactive and collaborative approach to problem solving.
- A passionate for ecommerce, retail and customer experience.
- Confidence working with spreadsheets and ecommerce systems.
- An interest in ecommerce and digital retail.
- A willingness to learn and grow within a collaborative team.
- Strong time management and organisational skills.
- A positive attitude and hands-on approach.