Automation & DTC Fulfillment Supervisor

DC Industries is seeking a hands-on, detail-oriented manager to own the performance of our Pio automation grid and oversee all direct-to-consumer (DTC) fulfillment executed through automation. This role sits at the intersection of automation, inventory systems, and fulfillment operations, partnering with the Warehouse Manager and cross-functional teams to drive a highly efficient, system-led distribution environment. This role reports to the Warehouse Manager.

This is a full-time position. Saturday shifts may be required during peak season based on business needs.

- Automation Grid Ownership (Pio)

Own end-to-end performance of the Pio automation grid, including uptime, throughput, bin utilization, and system health

- Monitor daily grid activity, identify bottlenecks, and proactively resolve operational or system issues

- Optimize slotting, bin allocation, and workflow configuration to maximize efficiency and capacity

- Coordinate maintenance, troubleshooting, and continuous improvement efforts with internal teams and external partners

- Own daily execution of the automation system to ensure consistent throughput and minimal downtime

- Monitor system dashboards (queues, ports, task allocation) to proactively manage performance

- Escalate issues to vendors with clear diagnostics and coordinate rapid resolution

- DTC Fulfillment & Customer Experience

Oversee all DTC and automation-driven order fulfillment to meet service level expectations

- Ensure orders are fulfilled accurately and on time, minimizing delays, short ships, and errors

- Prioritize and manage order flow, including exception handling and urgent orders

- Monitor key metrics (order accuracy, fulfillment speed, same-day shipping) and drive improvements

- Support peak planning and execution to maintain high service levels

- Inventory Control & System Alignment

Ensure real-time alignment between physical inventory and system records across WMS/ERP and automation platforms

- Co-manage inventory control processes, including cycle counting, reconciliation, and adjustments

- Investigate and resolve discrepancies through root cause analysis

- Identify breakdowns between systems, processes, and physical operations (mislocated inventory, system mismatches, etc.)

- Partner with IT, inventory control, and operations teams to maintain data integrity

- Inventory Flow & Grid Optimization

Design and maintain optimal inventory placement strategies based on SKU velocity

- Continuously adjust slotting to reduce congestion and improve pick efficiency

- Optimize bin configurations (multi-SKU bins, dividers) to maximize storage density

- Ensure inbound processes support efficient grid utilization

- Data, KPIs & Process Optimization

Track and report on key performance metrics:

Units picked per hour (UPH)

- Orders processed per hour

- Bin utilization %

- System uptime / downtime

- Analyze data to identify trends, inefficiencies, and opportunities for improvement

- Support development of dashboards, reporting tools, and SOPs

- Process Improvement & Cross-Functional Execution

Improve workflows across:

Inbound → storage o Grid → picking → packing → shipping

- Partner with IT/ERP teams to enhance system functionality and integration

- Standardize best practices across teams and shifts

- Training & Team Support

Develop and deliver training materials on systems, processes, and best practices

- Provide hands-on support to team members to ensure strong system adoption

- Foster a collaborative, high-performance team environment

Qualifications:

- Experience in DTC fulfillment, warehouse operations, or automated distribution environments (Pio or similar)

- Strong knowledge of inventory control processes (cycle counting, reconciliation, adjustments)

- Experience with WMS/ERP systems and system-driven fulfillment environments

- Strong analytical skills with a data-driven mindset

- Technical aptitude with the ability to troubleshoot systems and workflows

- Strong leadership, communication, and training capabilities

- Proficiency in Excel and Microsoft Office tools

- Hands-on, proactive approach in a fast-paced environment