Senior Analyst - Customer Marketing

The Digital Assets and Customer Capabilities team plays a strategic role in advancing digital transformation and elevating customer and internal experiences across enterprise touchpoints. This role will help shape and govern high-quality, scalable communication practices that align to business priorities, brand standards, compliance expectations, and regulatory requirements.

You will act as a senior owner and trusted partner for Amex’s Customer Servicing Communications, leading the creation, audit, maintenance, and optimization of critical customer-facing content. The role requires strong judgment, stakeholder influence, and the ability to translate complex business, compliance, and operational needs into clear, consistent, and effective communications.

This role will also lead strategic special projects, including the creation of external communications and end-to-end project management of enterprise initiatives, requiring strong ownership, executive-ready communication, and the ability to bring structure, alignment, and momentum to complex cross-functional work.

- Strong experience in project management and budget management, particularly in content management, marketing, or communications.
- Excellent understanding of brand consistency and regulatory requirements.
- Strong relationship-building and collaboration skills across cross-functional teams, including Legal, Compliance, and Product.
- Exceptional organization, prioritization, and communication skills; ability to manage multiple complex projects simultaneously.
- Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, Sharepoint); experience with content management systems (CMS) and project management tools (e.g. Jira, Archer, RASQ, RAVEN) is an asset.

Employment eligibility to work with American Express is required as the company will not pursue visa sponsorship for these positions

The job posting is for an existing vacancy.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.